German Speaking Call Center Agent/universal Agent Remote
Job Description
Your Role: Dual Impact
You'll be the friendly, expert voice for our German-speaking customers and the guardian of our platform's integrity.
Customer Support: Respond to German queries across voice, email, and chat, providing empathetic and accurate help. Log interactions meticulously.
Content Moderation: Review user-generated content for compliance with company guidelines and German laws. Handle user complaints and identify harmful content trends.
Quality & Improvement: Audit tickets and moderation actions, spotting patterns to improve processes and maintain high service standards.
Who You Are: Your Edge
Native or C1-C2 German Profi ciency (essential).
Deep empathy and professional understanding of customer frustrations.
Exceptional attention to detail and precise process-following.
Composed under pressure and adaptable to unique situations.
Strong problem-solving and objective analytical skills.
Comfortable in KPI-driven environments.
Your Toolkit & Experience:
Familiarity with CRM systems (e.g., Salesforce, Zendesk) and contact management platforms.
Experience with social media or content moderation tools is a plus.
Ability to quickly learn new systems.
High school diploma preferred; 1-2 years in customer service/call center preferred.
Why Join Us?
This is a fully remote position, off ering fl exibility and growth within a supportive, international team. Make a real diff erence from home!
Ready to apply? Send your CV and a brief cover letter to shelleyt@jordanhr.co.za
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Job Detail
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Job IdJD1498868
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned