Job Description

Are you ready to embark on a thrilling career adventure with one of the worldxe2x80x99s leading international airlines? Wexe2x80x99re seeking a dedicated German speaking Airline Customer Service Specialist to join their team in Cape Town, South Africa and help them provide exceptional service to their passengers. If youxe2x80x99re passionate about travel, customer service, and making each passengerxe2x80x99s journey unforgettable, this job opportunity is made for you!

Your key job responsibilities as the German speaking Airline Customer Service Specialist in Cape Town, South Africa will include:

• Assist passengers with inquiries, reservations, and ticketing via phone, email, and chat
• Provide real-time flight information and updates to passengers
• Handle changes to bookings, seat assignments, and special requests
• Address and resolve passenger issues and concerns professionally and efficiently
• Assist with baggage-related inquiries and claims
• Offer outstanding support in German and English to passengers from Germany and other German speaking regions
• Ensure that each passenger interaction reflects the airlinexe2x80x99s commitment to top-notch service

Requirements for this German speaking Airline Customer Service Specialist job in Cape Town, South Africa:

• Proficiency in spoken and written German is essential
• Previous customer service experience is a plus
• Strong verbal and written communication skills in both German and English
• Ability to understand and address passenger needs and concerns
• Excellent critical thinking and problem-solving abilities
• Comfortable using airline reservation systems and communication tools
• Collaborative attitude and a desire to contribute to the teamxe2x80x99s success
• Willingness to work in shifts, including evenings, weekends, and holidays

If you meet the above requirements for this German speaking Airline Customer Service Specialist job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to today!

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Tagged as: Cape Town, Cape Town jobs, Customer Service, Customer Service jobs, German, German Careers, German Jobs

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