Job Description

for the German-Speaking Customer Service Agent position
Job Title: German-Speaking Customer Service Agent
Industry: Sales of Accounting Software
Location: Remote - Can be based anywhere in South Africa
Start Date: To be confirmed
:
We are looking for a proactive and customer-oriented German-Speaking Customer Service Agent to join a leading BPO company supporting a global client in the accounting software sector. This fully remote position offers the flexibility to work from anywhere in South Africa while engaging with international customers in both German and English.
As a Customer Service Agent, you will be the first point of contact for German-speaking customers, assisting with inquiries related to software products, account troubleshooting, and general support. Your main objective will be to deliver outstanding service and contribute to customer satisfaction and retention.
Key Responsibilities:
Respond to customer queries via phone, email, and live chat in German and English
Assist customers with software-related questions, setup, troubleshooting, and usage guidance
Provide clear and professional product and service information
Resolve issues effectively, ensuring a smooth customer experience
Escalate complex cases when necessary
Maintain accurate customer records and case notes
Focus on customer satisfaction and achieving performance targets
Collaborate with team members and management to improve support processes
Requirements:
Native or fluent German speaker (spoken and written)
Proficient in English
Minimum of 1 year customer service experience
Experience supporting German-speaking customers is highly advantageous
Strong communication and interpersonal skills
Tech-savvy with the ability to learn new software tools quickly
Ability to multitask and work in a fast-paced remote environment
Strong problem-solving skills with a customer-first approach
Willingness to work flexible hours, including weekends if required

Skills Required