Job Description

Job Summary GENERAL MANAGER (TRAVEL): SALARY TBC Cedar Wood Recruitment is now recruiting for a General Manager at the Cape Town office of a boutique tour operator specialising in bespoke, luxury travel experiences across the Western Cape. The Company prides itself on blending luxury, purpose, and impact. Beyond delivering world-class travel, the Company proudly contributes to environmental and community initiatives through their Foundation. We are seeking an experienced, dynamic leader to lead the team and oversee the daily operations. The ideal candidate will have a passion for luxury travel and exceptional guest experiences. This role requires someone who thrives on building strong teams, managing operations with precision, and driving growth while maintaining the highest standards of service. This is a full-time, office-based position. Requirements: Qualifications, Skills, Knowledge, Experience Minimum of 3 years' management experience in luxury tourism, travel, or hospitality. Proven track record of operational and financial management. Strong leadership and people management skills with the ability to motivate and guide teams. Excellent organisational, communication, and problem-solving abilities. Business development mindset with the ability to identify and leverage opportunities. Passion for sustainability, cultural authenticity, and creating unforgettable experiences. Key Performance Areas Lead and inspire a multi-disciplinary team, ensuring seamless service delivery. Oversee reservations, operations, and chauffeur services with a focus on excellence. Drive business growth while maintaining profitability and efficiency. Build strong relationships with clients, partners, and suppliers. Ensure the highest standards of guest experience in line with our brand values. Personal/Professional Attributes Proven management and leadership skills Sound financial and operational acumen Strong personal values Experience dealing with discerning guests/clients Broad exposure in the luxury travel industry providing exceptional guest experiences Excellent computer skills including MS Office Demonstrated problem solving abilities Development of new business and revenue generating initiatives Experiential creativity (crafting experiences) Maintain contact with key clients and ensure high levels of client satisfaction Ability to interact and cooperate with all employees Time management and prioritisation Excellent communication skills (verbal, written, reporting, body language) Remuneration and Package Remuneration is competitive and commensurate with experience and skills Details of salary and package will be discussed at the Client interview NB: Please regularly check email INBOX and SPAM folders for an interview invitation should your application be viewed favourably. Should you not receive a reply to your application then please accept that you have not been successful.
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