Job Description

Job Purpose

To provide parts operational support to the Dealer network in order to optimize associated service
delivery, ensuring practice integration and maximising performance, sales and profits for the business.
Establish, enhance and optimise qualitative processes required of an industry-leading parts
management program, with overall objectives of improving quality and availability while optimising
stockholding.
Specific Role Responsibilities

GENERIC JOB OUTPUTS
PROCESS
Analyse dealer stock and ordering trends, and implement M/Importer best practices to improve
service to end users.

Analyse, interpret and produce detailed reports that explain trends, discrepancies and
inconsistencies.

Develop tactical strategy and delivery plans to support multi-functional strategic objectives in
conjunction with other business units.

Develop, implement and manage parts service levels agreements to the dealer network in order to
enhance dealer performance.

Ensure Dealer network and Importer compliance according to M/ Importer, policies, procedures
and standards.

Establish and enhance qualitative inventory processes in order to meet demand, availability and
cost targets thereby optimising stockholding.

Implement corporate governance, compliance, integrity and ethics policies in multiple practice
areas in order to identify and manage risk liabilities.

Keep abreast of latest technology and industry best practices to improve warehouse operations
where applicable.

Manage and report on sales and financial performance.
Manage the efficient operation of the warehouse by implementing productivity and quality
standards in order to meet the warehouse operations performance objectives.

FINANCE
Contribute to the setting of budgets, minimise expenditure and manage costs and assets
effectively.

Optimise warehouse operations in order to maximise efficiencies that contributes to cost
reductions.

Plan and implement a cycle of constant cost improvements in area of responsibility.
Provide guidance with regard to the optimisation of dealer ordering patterns in order to increase
profitability.

CLIENT
Build and maintain Dealer network relationship to ensure service delivery excellence to end users.
Develop and manage sustainable relationships with customers that contribute to a culture of
customer service excellence.

Plan and deliver services and/or products that create a culture which aims to exceed customer'
expectations in the business.

Prepare service delivery excellence plans for customers and ensure implementation.
PEOPLE
Create an engaging, enabling and productive work climate aligned to the employee value
proposition.

Develop and implement change management initiatives.
Develop and implement people strategies in line with service delivery, performance objectives and
budgets.

Implement and manage workforce planning, recruitment, learning and development, performance
management, reward and recognition and employee relations to ensure an optimal working
environment.

Own and live up to company values.
Qualifications and Experience

Minimum Qualification

Relevant BCom Degree

Minimum Experience

5 - 8 years' experience in a similar environment, of which at least 3 - 4 years' managerial experience

Financial Management & supply chain

Experience in parts procurement

Minimum Requirements

Proficiency Descriptor
A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.
Behavioural Indicator
A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.
Skills and Personal Attributes

• Proven experience in parts management and a strong understanding of the automotive industry.

• Exceptional leadership and team management skills.

• In-depth knowledge of inventory management, logistics, and supply chain best practices.

• Strong analytical and problem-solving abilities.

• Excellent communication and negotiation skills.

• Proficiency in relevant software and inventory management systems.

• Knowledge of import regulations and supplier management.

Motus