Job Description

Job Summary
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The General Manager will lead and oversee all operations for our product in South America, ensuring exceptional service delivery, business growth, and operational efficiency. This role requires strong leadership, strategic planning, and industry expertise to drive profitability and enhance customer experience.
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The Company
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q Founded 20 years ago, a unique, multi-award-winning company with high global reach (clientele and employees).
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q Renowned for their top-end luxury and exclusivity
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q Extremely complex value chain with extraordinarily high logistical expenses that enable transportation to, and accommodation of guests on the continent.
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q Highly seasonal business, which results in the need for careful planning in both the high and low seasons.
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The Role
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q Develop and implement business strategies to achieve company goals and increase market share.
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q Oversee daily operations, including sales, marketing, customer service, and product development.
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q Lead, motivate, and manage teams to deliver high-quality service and achieve targets.
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q Manage budgets, financial performance, and resource allocation effectively.
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q Establish and maintain relationships with key stakeholders, including partners, suppliers, and regulatory bodies.
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q Monitor industry trends and competitor activities to identify opportunities and risks.
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q Ensure compliance with local, regional, and international travel and tourism regulations.
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q Foster a customer-centric culture, enhancing client satisfaction and loyalty.
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q Drive innovation and continuous improvement across all business areas.
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q Prepare and present regular reports on business performance to the board or senior management.
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The Person, Required Experience & Skills
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q Bachelor's Degree in Business Administration, Hospitality, Tourism Management, or a related field.
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q Extensive experience (10+ years) in management roles within the travel, tourism, or hospitality industry.
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q Proven track record of successfully managing operations and teams.
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q Strong financial acumen and experience with budget management.
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q Excellent leadership, communication, and interpersonal skills.
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q In-depth knowledge of travel industry trends, regulations, and best practices.
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q Ability to work under pressure and adapt to changing market conditions.
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q Proficiency in relevant software and technology platforms.
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q Strategic thinking and problem-solving abilities.
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q Customer-focused mindset with excellent service orientation.
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q Effective workload management and prioritization skills.
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q Strong attention to detail and organizational skills.
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q Excellent negotiation and conflict resolution skills.
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q Ability to inspire and develop high-performing teams.
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Full-time position, with occasional travel required.
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May involve working outside regular business hours depending on operational needs.
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