Job Description

Job Summary
Job Title: General Manager - Luxury Safari Lodge
Location: Queen Elizabeth National Park region, Uganda
About My Client
Positioned on a striking peninsula in Uganda's most iconic wildlife destination, my client's lodge offers extraordinary immersive experiences. Surrounded by the Rwenzori Mountains, the Great Rift Valley, Lake George, and Lake Edward-this is a place where guests encounter the wild beyond the beaten path. As part of a celebrated East African hospitality group with generations of expertise, they pride ourselves on combining authentic warmth with luxurious comfort.
Role Overview
As the General Manager, you will be at the helm of all lodge operations, from guest experience to financial performance. You will lead a diverse team, drive sustainability initiatives, and ensure the delivery of top-tier safari experiences-all while preserving the cultural and environmental heritage of this extraordinary location.
NB: This position is most aligned to and my client will consider applicants from East Africa , Southern Africa Region, Europe and India
Key Responsibilities * Strategic Operations & Leadership

• Lead and streamline daily operations, ensuring seamless coordination across front desk, F&B, housekeeping, maintenance, and guiding teams.
• Develop operational strategies and long-term business plans to enhance profitability and guest satisfaction.
• Guest Experience & Service Excellence

• Uphold exceptional service standards, managing guest expectations from arrival to departure.
• Address guest feedback proactively, ensuring seamless resolution and continuous improvement.
• Team Building & HR

• Recruit, train, and mentor staff to foster high-performance, customer-focused service.
• Conduct performance reviews, schedule management, and enforce disciplinary procedures as needed.
• Financial & Budget Oversight

• Prepare and manage budgets, financial reporting, and cost-control measures to drive profitability.
• Oversee inventory management, including F&B and operational supplies.
• Facilities & Maintenance Management

• Ensure the upkeep of all facilities-including guest rooms, public areas, and outdoor spaces-to the highest luxury and safety standards.
• Implement preventive maintenance schedules and swiftly address any operational disruptions.
• Environmental, Conservation & Community Relations

• Build and maintain relationships with local communities and conservation bodies.
• Integrate sustainable practices into lodge operations, contributing to the preservation of local ecosystems.
• Marketing & Revenue Strategy

• Collaborate on marketing and branding efforts to drive occupancy and build international visibility.
• Use revenue management strategies to optimize pricing, bookings, and RevPAR.

Essential Qualifications & Attributes

• Experience: 5-10 years in a senior operational or General Manager role within luxury safari lodges or remote hospitality environments.
• Education: A degree or diploma in Hospitality, Hotel Management, or a related field strongly preferred.
• Skills:

• Strong leadership, communication, and organizational capabilities.
• Deep understanding of guest services and luxury safari operations.
• Financial savvy-budgeting, P&L and cost control expertise.
• Familiarity with standard tourism systems (PMS, reservations software).
• Desirable:

• Fluency in English; knowledge of local or regional languages is an advantage.
• Experience with sustainability, conservation, and community engagement.
• Hands-on understanding of maintenance, guiding, or wheeled vehicle logistics.

What my client offers

• Competitive compensation package paid in US$ nett with on-site accommodation, meals, and benefits.
• Annual Gratuity bonus
• Full payment of NSSF contributions covered by the company
• Cost of all visa's and work permits covered by the company
• Annual leave
• Annual return Air tickets to point of origin congruent to leave cycle
• Opportunity to lead operations in one of East Africa's most stunning natural settings.
• Professional growth within an internationally respected safari and hospitality brand.

Application Process
Submit your CV and a compelling cover letter to the email address attached to this Job Advert , outlining your experience in safari or luxury lodge operations-highlight particularly your leadership, financial achievements, and community or conservation initiatives. Selected candidates will be contacted for interviews as soon as profile alignment is confirmed.
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