Job Description

The

General Manager

of the Innovation Station will oversee the daily operations and development of the Innovation Station.



This role requires balancing operational management, people leadership, and innovation-driven project delivery. The Innovation Station plays a critical role in product testing, development, training, and showcasing new concepts for the business.




The GM will ensure efficient operations, compliance with company and statutory requirements, financial accountability, and that staff and processes support innovation. They will act as the central point of contact for all activities within the Innovation Station.



Position is based in Centurion.

EE: Open

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Desired Experience & Qualification

Grade 12 (Degree/Diploma in Business Management / Hospitality / Food Industry advantageous). Minimum 5-7 years' management experience in the food service / QSR / hospitality industry. Strong operational and financial acumen (costing, budgeting, reporting). Proven leadership ability with experience managing teams. Solid HR knowledge, including staff training, discipline, and labour law compliance. Excellent organizational and project management skills. Ability to work under pressure, manage multiple priorities, and meet deadlines. Flexible to work evenings, weekends, and travel as needed. Valid driver's license and own transport. Strong communication, problem-solving, and collaboration skills.



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Duties & Responsibilities

Operational & Strategic

Oversee the full day-to-day operations of the Innovation Station. Ensure that facilities, equipment, and processes run smoothly and efficiently. Implement and maintain company operating standards and procedures. Drive continuous improvement, innovation, and new initiatives within the station. Manage stock, inventory control, and procurement relevant to projects and trials. Ensure product trials, testing, and feedback processes are managed and documented. Ensure hygiene, safety, and compliance standards are met at all times. Act as the link between Head Office departments and the Innovation Station to support business priorities.

Financial

Manage the Innovation Station budget, including stock usage, staff costs, and operating expenses. Track and report on cost efficiency for trials, projects, and product launches. Ensure monthly and project-based reporting is accurate and submitted on time.

HR & People Management

Lead, coach, and manage staff within the Innovation Station. Ensure correct scheduling, attendance, and compliance with labour laws and company policies. Build capability by training, mentoring, and developing the team. Handle IR matters where necessary (discipline, counselling, grievances).

Innovation & Development

Support the NPD team and Head Office executives with new product development and testing. Provide operational input into recipes, production processes, and feasibility for rollout. Collaborate with marketing and operations to ensure innovation aligns with business needs. Be proactive in driving new ideas, improvements, and efficiency projects.

Stakeholder Management

Engage with senior leadership to provide updates on Innovation Station performance. Manage external relationships (e.g., suppliers, contractors, consultants). Ensure that local marketing, product showcases, and visits are professionally managed.

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Desired Experience & Qualification

Grade 12 (Degree/Diploma in Business Management / Hospitality / Food Industry advantageous). Minimum 5-7 years' management experience in the food service / QSR / hospitality industry. Strong operational and financial acumen (costing, budgeting, reporting). Proven leadership ability with experience managing teams. Solid HR knowledge, including staff training, discipline, and labour law compliance. Excellent organizational and project management skills. Ability to work under pressure, manage multiple priorities, and meet deadlines. Flexible to work evenings, weekends, and travel as needed. Valid driver's license and own transport. Strong communication, problem-solving, and collaboration skills. For more information please contact:

Nadine Mundy