Job Description

General Manager - Hotel - Knysna +10 yearsxe2x80x99 experience in hotel management Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep This is not an office position and you will need to be hands on (Occasionally in rooms, at the frontdesk, reservations etc.) Must be able to work shifts / weekends / public holidays You will be required to have emails setup on your phone and this is to be monitored Responsible for all hotel services/daily operations, such as guest relations, arrivals/departures, reservations, front desk, housekeeping, maintenance, revenue management, expense/budget management, team building, and employee development Maintenance management and knowledge HR (Recruiting, salaries, staff contracts and documents) Overseeing and improving all stock sheets Implementing and updating current hotel systems to ensure smooth operations PMS and reservations experience Vast knowledge of OTAs (Booking.com, tour operators, etc.) Maintaining or improving our ranking on Tripadvisor Being able to work in a fast-paced environment and work accurately under pressure Attention to detail and organizational skills are critical Presentable and well spoken People skills xe2x80x93 tolerance, patience, and care Own transport Remuneration R40000 to R45000 neg