Job Description

Job Summary

A well-liked leisure resort situated on the Oliver's Hoek Pass is looking to place a GM to manage this popular holiday destination. Activities include hiking, horse riding, go carts, quad & mountain biking, bowls, tennis & spa facilities . Regarded as an elite positionxe2x80xa6Responsible for the day-to-day management of the resort and its staff. Is accountable for budgeting and financial management, planning, organising and directing all hotel services, e.g., front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.

On site accommodation available

KEY PERFORMANCE AREAS:

• Day-to-day management of the resort
• Manage & coordinate Department Heads (HOD) and Managers:

• timetable
• work schedules
• recruitment and hiring of new staff problem solve staff issues
• execution of performance reviews and
• training of staff
• Execution of activities via instructions to the HOD's & supervision of execution
• Manage budgets, forecasts & implement costs savings
• Responsible for in-dept negotiations and relationship building
• Maintain high quality of operations (internal & external audits)
• Implement the SOPs optimally in the resort and act as a flag ship establishment for the brand
• Prepare monthly financial reporting
• Ensure effective administration for invoices, payment thereof and drafting of management data
• Complaints management
• Leading meetings and committees required by the group
• Ensure 85%+ customer satisfaction throughout resort

MUST HAVE:

• Related Hospitality qual PLUS higher management level qualification
• At 5+ years' exp within the hotel industry in Senior Hotel Management
• At least 10+ years' experience within the hospitality industry
• Sound track record of guest satisfaction throughout career

SOFT SKILLS:

• Highly organized and efficient
• Pro-active, result driven and flexible
• Both team player and leader (hands-on)
• Exp in project planning
• skilled in prioritizing projects / tasks & completion thereof
• Strong managerial skills

COMP LIT:

• Proficiency in Word, Excel, PowerPoint.
• Experience in several hotel operation systems

OR

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