Job Description

Job Summary
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Our client owns and operates a unique, high-energy family restaurant with a strong events and entertainment focus, requires a GM that is operationally excellent, highly organised, and able to deliver exceptional customer experiences while driving efficiency and profitability.
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The venue operates FRI, SAT, SUN & Public Holidays.
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Requirements:
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Experience: Minimum of 5 years' proven experience in a senior management role within a high-volume restaurant environment.
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Financial & Systems Knowledge: Strong proficiency in GAAP Essential
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Operational Expertise: Track record of successfully managing restaurants with turnovers exceeding R3 million per month.
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Leadership: Strong people management skills, with the ability to motivate and manage large teams effectively.
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Professional Status: Candidate must currently be employed in a similar role
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Operational Management:
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Oversee day-to-day restaurant operations, including opening and closing procedures.
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Ensure compliance with health and safety regulations, including hygiene standards.
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Maintain high-quality service standards and address any operational issues promptly.
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Coordinate with kitchen and front-of-house teams to ensure smooth service flow.
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Financial Management:
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Monitor and manage the restaurant's budget to control costs and maximize profitability.
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Analyze financial performance, including sales, labor costs, and inventory levels.
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Prepare and present financial reports to owners/shareholders.
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Implement strategies to boost revenue, such as promotions or up-selling techniques.
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Staff Management:
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Recruit, hire, train, and manage restaurant staff, including front-of-house and kitchen teams.
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Create staff schedules to ensure adequate coverage while controlling labor costs.
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Conduct performance reviews, provide feedback, and implement disciplinary measures when needed.
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Foster a positive work environment to maintain high staff morale and retention.
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Customer Service:
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Ensure exceptional customer service and handle complaints or disputes professionally.
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Monitor and improve the overall guest experience, including food quality, ambiance, and service speed.
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Act as the face of the restaurant by interacting with guests and building relationships with regular customers.
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Inventory and Supply Chain Management:
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Oversee ordering and inventory management to prevent shortages or excess stock.
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Build and maintain relationships with suppliers to ensure consistent quality and pricing.
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Implement systems to minimize waste and control food costs.
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Marketing and Promotions:
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Work with the marketing team to plan and execute promotions, events, or themed nights.
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Monitor local market trends and competitors to adjust strategies accordingly.
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Ensure the restaurant's social media presence and online reputation are managed effectively.
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Compliance and Administration:
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Ensure compliance with licensing, labor laws, and health regulations.
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Manage payroll, staff documentation, and any administrative tasks.
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Stay updated on industry standards and implement best practices.
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Strategic Planning:
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Develop and implement short-term and long-term strategies for growth and innovation.
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Collaborate with owners and other managers to align on goals and vision.
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Introduce new ideas, technologies, or menu items to improve customer experience and efficiency.
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Problem-Solving and Crisis Management:
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Resolve operational, staff, or customer issues quickly and effectively.
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Handle emergencies, such as equipment breakdowns or staffing shortages, with minimal disruption.
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Key Skills for required for this GM role:
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Strong leadership and communication skills.
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Excellent organizational and multitasking abilities.
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Financial acumen and proficiency with POS systems (GAAP or Pilot Essential).
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Problem-solving skills and the ability to stay calm under pressure.
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In-depth knowledge of restaurant operations and customer service standards.
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