Job Description

Inventory Management:

Overseeing the procurement, storage, and distribution of coffee beans, supplies, and equipment. Managing stock levels to minimise waste and ensure availability.

Quality Control:

Implementing and maintaining quality standards for coffee preparation, food offerings, and overall customer experience. This may involve regular taste tests, staff training, and equipment maintenance.

Health and Safety:

Ensuring compliance with all health and safety regulations, including food handling, hygiene, and workplace safety. Maintaining a clean and safe environment for staff and customers.

Financial Management:

Monitoring revenue, expenses, and profitability. Managing budgets, preparing financial reports, and identifying opportunities for cost optimisation and revenue growth.

Human Resources:

Staffing:

Recruiting, hiring, training, and scheduling staff. Managing employee performance, providing feedback, and conducting performance reviews.

Team Leadership:

Creating a positive and supportive work environment. Motivating and inspiring staff to deliver excellent customer service and achieve company goals.

Conflict Resolution:

Addressing employee issues and resolving conflicts in a fair and timely manner.

Compliance:

??????? Ensuring compliance with all labour laws and regulations, including wages, working hours, and employee benefits.

Customer Relations:

Customer Service:

??????? Setting high standards for customer service and ensuring that staff provide a positive and welcoming experience.

Complaint Resolution:

??????? Handling customer complaints and resolving issues to maintain customer satisfaction and loyalty.

Customer Engagement:

Developing strategies to engage with customers, such as loyalty programs, social media campaigns, and events.

Marketing and Sales:

Marketing Strategy:

Developing and implementing marketing plans to promote the coffee company and attract new customers. This may involve social media marketing, advertising, public relations, and partnerships.

Sales Growth:

??????? Identifying opportunities to increase sales, such as new product development, promotions, and expansion into new markets.

Brand Management:

Maintaining and enhancing the company's brand image and reputation.

Strategic Planning:

Business Development:

??????? Developing and implementing long-term strategic plans for the growth and success of the coffee company.

Market Analysis:

Researching market trends, competitor activities, and customer preferences to identify opportunities and challenges.

Financial Planning:

Developing financial projections and budgets to support the company's strategic goals.

Additional Responsibilities:

Supplier Relations:

??????? Building and maintaining strong relationships with coffee bean suppliers, equipment vendors, and other key partners.

Legal Compliance:

Ensuring compliance with all relevant laws and regulations, including business licenses, permits, and food safety regulations.



Community Engagement



Building relationships with the local community and supporting local initiatives.

Skills and Qualifications:

Experience:

Proven experience in management, preferably in the food and beverage industry.

Leadership Skills:

Strong leadership, communication, and interpersonal skills to motivate and manage staff.

Business Acumen:

Understanding of business principles, financial management, and marketing strategies.

Coffee Knowledge:

Passion for coffee and knowledge of different coffee beans, brewing methods, and coffee trends.

Customer Service Skills:

Excellent customer service skills and a commitment to providing a positive customer experience.

Problem-Solving Skills:

Ability to identify and resolve problems effectively.

Organizational Skills:

Strong organizational and time management skills to manage multiple tasks and priorities.



Between 3 - 5 Years