Job Description

Lead with Purpose. Serve with Passion.

We are looking for a dynamic and driven

General Manager (GM)

to lead a fast-paced cafe-style restaurant. If you're passionate about food, coffee, people, and performance - this is your chance to take charge, inspire a team, and drive operational excellence.

What You'll Do:

As the General Manager, you will oversee the day-to-day running of the store with a strong focus on

efficiency, profitability, and delivering exceptional service

. You'll work closely with your team, setting the standard, and ensuring every customer has a memorable experience.

Key Responsibilities:

Food & Beverage Operations:

Confident knowledge of the full food and beverage menu. Beverage training across all areas. Basic kitchen management, including reading recipes, food preparation, and service execution. Handle ordering and stock management for daily and weekly needs (bread, cake, fresh produce, bar, and kitchen stock). Maintain strong stock quality standards and supplier relationships. Use of GAAP or similar systems for invoice capturing, reports, daily cash-ups, and stock-takes.

Team Leadership:

Manage staff rosters and ensure time management across all shifts. Problem-solve during staff shortages. Motivate, train, and lead floor staff by example. Step into any role on the floor when required.

Customer Experience:

Promote the company's values, service culture, and attention to detail. Drive customer satisfaction through proactive service management. Handle complaints with professionalism and build guest loyalty. Anticipate service challenges and resolve issues swiftly.

Performance Metrics:

Operational Excellence:

Ensure smooth day-to-day operations and maintain a clean, well-organized, and welcoming environment during all store visits.

Service Quality:

Deliver consistently high service standards and experiences that impress both customers and mystery shoppers.

Team Efficiency:

Keep staffing levels optimized while managing labour costs responsibly to maintain profitability without sacrificing service.

Customer Satisfaction:

Foster a culture that drives positive reviews and high customer ratings across platforms like Google.

Cost Management:

Monitor and manage food and beverage costs carefully to support healthy profit margins.

What You'll Need:

Previous experience in a management or assistant GM role in hospitality or food service. Solid knowledge of food and beverage operations. Strong leadership and decision-making abilities. Excellent communication and conflict resolution skills. Hands-on, energetic, and solutions-focused approach.

What We Offer:

A dynamic work environment with opportunities to grow. Supportive team culture and on-the-job training. Performance recognition.
Job Type: Full-time

Work Location: In person