Job Description

About the job General Assistant(External Applications Only)Description:Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.Requirement:

• Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or

• Grade 12 without related work experience

• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.

• Valid South African ID or work permit

• Ability to perform basic calculations accurately.

• Must be willing to work shifts, weekends and public holidays

• Must be able to work under pressure

Key Performance AreaxefxbbxbfCustomer Service

• Advise and assist Customers on correct products and queries.

• Assist with and resolve Customer complaints

Merchandising Standards

• Bulk stock area to be merchandised safely and according to Store layout plan

• Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.

Housekeeping

• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.

• Correct shelf price labelling within area of responsibility.

• Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility

• Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store

• Report any discrepancies to the Store Manager

Manage Stock LossReport damaged stock within area of responsibility to Store ManagerValuesWe follow through to be successfulWe strive to do it right first time every timeWe deliver exceptional service and total customer satisfactionWe take pride in what we do and show respect and honestly in all our dealingsWe empower recognise and reward our peopleWe manage and improve our business through the Cashbuild Way

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