Job Description

About Us

Tsebo Facilities Solutions is looking for a General Assistant responsible for providing an efficient and effective planned preventative maintenance, reactive maintenance and remedial works programme in a manner that achieves the objectives of the Client by proactively administering the workplace services in accordance with the Master Service Agreement.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Operational Delivery:

Assist the Handyman with general repair and maintenance of all building related issues. Ensure that all jobs are carried out in a safe and competent manner. Clean-up work area on completion of a job. Ensure the workshop is kept clean and clear at all times. Tools are to be looked after and maintained in a good working condition Carry out any duties as required and instructed by the Handyman To provide support with regard to reactive and proactive maintenance and planned preventative maintenance. Ensure all work is carried out in accordance with the OHS Act requirements Ensure work areas are in a clean and tidy state when the work is completed Ensure preparations of the PM documents and Jobcards are printed out and ready Ensure the workshop is clean and representable at all times. Assist the PIC with the vehicle check sheets. Ensure the vehicle is clean at all times.

Customer Focus:

Work with teams to develop and maintain a customer-focused attitude toward activities Interact with clients to provide and process information in response to enquiries, concerns and requests about services Work with processes and procedures in such a way that operational efficiencies and performance are enhanced Attend to and resolve all client queries timeously or escalate when necessary Follow up and follow through on all queries timeously Manage any conflict

Reporting:

Update and maintain all relevant records as requested

Code of Conduct:

Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken Take responsibility for one's own performance Promote TFS's & Clients' image and corporate citizenry through deliberate and co-ordinated activities Adhere to the TFS's Safety, Health, Environmental and Quality (SHEQ) Management System's Policies & Procedures as applicable to this position

Skills and Competencies

Knowledge of equipment, materials and suppliers used in facilities management. Have a good knowledge of machine tools, general maintenance. Negotiating skills Time Management Skills Supplier/Sub-Contractor management Experience with plumbing, carpentry and electrical systems required Excellent facility with common hand and power tools Familiarity with building layouts and infrastructures Hospitality and customer centric focus Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting Resilience: ability to cope with setbacks Ability to work unsupervised and within a team Self-disciplined, motivated, energetic self-starter with an exemplary work ethos Capability to interact with both internal and external customers at all levels Ability to maintain confidentiality Attention to detail with a methodical and structural approach Results focussed and professionalism Ability to multitask Ability to follow established procedures Ability to work under pressure Project a professional and competent image at all times when on duty Customer centricity

Qualifications

Grade 10 NQF Level 2 * Minimum 2-5 years' experience in a similar environment