Job Description

Description Ensure comprehensive Customer Servicein the Store. Loading and merchandising of stock, shelf price labelling andhousekeeping within designated area of responsibility.
Requirements

• Grade 12 or minimum of 1 (one) yearwork related experience
• Ability to communicate in English andthe dominant language spoken in the geographical area where the position isavailable
• Ability to perform basic calculationsaccurately
• Must be willing to work shifts, weekends,and Public Holidays
• Must be able to work under pressure

• Acknowledge all Customers anddetermine their needs
• Advise Customers correctly on product
• Assist Customer with any productqueries
• Assist with Customer complaintstimely
• Add on sales, e.g. paint v/s paintbrushes, thinners, etc.
• Ensure efficient Customer service byensuring that Customers purchases are loaded without any delays
• Ensure Customers purchase are loadedcarefully without damaging the goods or the Customers vehicle
• Advise Customers on the additionalservices provided:
• Delivery service / bulk deposits
• Glass cutting
• Plan reading
• Credit programmes
• Special orders
• Trusses
• Distant ordering
• VIC Customer Programme
• Must be certified in ProductKnowledge
• Must be available in aisle ofresponsibility

• Ensure that your area is free ofobstacles, stock is merchandised immediately after being received and thatCustomers can enter and leave your aisle without any risk of injury orirritation.
• Correct shelf price labelling withinarea of responsibility.
• Ensure Checklist completed asrequired when on duty with Canteen and Toilet / Showers schedule

• Safety (OHSA) compliance (e.g., useof safety gear, ensure Customer, and staff safety) within area ofresponsibility
• Ensure area of responsibility(racking and bulk) stock merchandised safe to Customers and Colleagues to movesafely within Store
• Report any discrepancies to the StoreManager

• Adhere to Ready for Business andBeyond my Control as per the CB Way

• Identify any gaps in the displays,investigate causes and report any concerns to management
• Be aware of suspicious behaviours orpeople and report any suspicions to management
• No product to be loaded for a Customerwithout proof of purchase or required documentation