Job Description

Job Purpose

The Gaming Technical Shift Manager manages the day-to-day delivery of the gaming technical operation and team with the aim of ensuring gaming product availability and performance in line with Guest expectations; and aligned to Company Standards and Gaming Regulations.

Key Performance Areas

Shift management:

Manages the day to day operation in the gaming technical department



Manages the output task register



Duty allocations/ Handovers / shift reports / dispute handling / floor walkabouts



Reports gaming equipment anomalies and repairs to gaming management



Quality assures work orders



Schedules planned and preventative maintenance



Verifies and resolves escalated disputes and incidents



Follows up on progress of allocations and makes adjustments if required



Liaises with Internal and External customers/ stakeholders

Key bunch maintenance

:



Keys, IFS, and money declarations



Attends required meetings



Keeps departments / staff informed of information required to meet their needs

Gaming Product:

Evaluates gaming products



Conducts walkabouts to check product condition



Technical assessments



Manage technical requirements of product moves



Researches products / keeps up to date with development



Compile and manage the delivery of the scheduled maintenance plan



Trains staff to use products efficiently



Monitors and reports on product availability / uptime



Master file system maintenance

Reporting and Administration:

Consolidates, verifies and distributes Analytical Reports: (Including but not limited to)



Shift reports



Month end Feedback reports



Note acceptor reports



Card acceptance reports



Power Supply voltage reports



Suspicious meter movement reports



Card update failures



Network stats checks



Performance reports



Progressive Reports



IFS Reports



Cash Handling Equipment Reports



Makes recommendations to address shortfalls



Captures relevant data



Ensures RGP information is displayed



Provides feedback to HO and Suppliers

Compliance management:

Customise technical standards for the unit



Communicates standards to all relevant parties



Manages and audits Standard Operating Procedures



Identifies new legislation changes, risks an opportunities to maintain the SOPS



Standards include ordering of locks and keys, game software, SAMS, shift control keys



Master file system audits

People supervision and Development:

Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures



Manage productivities and payroll costs for the department



Identification of employee training needs



Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet



Manage employee relations and disciplinary action within the department



Ensure staff communication and motivation



Performance contracting, reviews and development



Provides resources and removes obstacles to performance



Onboarding of new staff members



Guides and coaches employees



Participates in the recruitment and selection of new technicians into the department

Customer Relationship Management:

Investigates and resolves customer disputes



Promotes customer service programmes



Manages guest Interaction and Service



Identifies and responds to customer feedback to improve the offering

Financial Control:

Controls spend and product buying in line with budget



Prepares orders and follows up on progress



Sources, checks and signs quotations



Manages stock control processes and standards

Supplier Relationship Manager:

Regular communication and relationship building



Manages Supplier SLA's



Selects and manages suppliers as per procurement policy

Education

N6 National Electronic Certificate (light current) with relevant experience or S2 or National Electronic Diploma (light current) or Equivalent qualification

Experience

Certification/Accreditation/Registration/Licences: Meet the criteria for a Key Gaming Licence and FICA



Work conditions and special requirements: Ability to work shifts that meet operational requirements and physically able to move and carry operating equipment in line with job requirements

Skills and Knowledge

Core behavioral competencies:

Planning



Motivating others / gaining co-operation



Decision-making



Training



Coaching



keeping abreast of new developments in the field



Analysing / Diagnosing product / machine Performance



Investigating skills



Reviewing - Assessing feasibility



Assessing



Compliance efficiencies



Problem-Solving

Technical/ proficiency competencies

Gaming Component Research & Development



Gaming Product knowledge (Slots Technical)



Gaming Regulations and compliance procedures



Gaming Revenue Analysis & forecasting



Gaming Product Analysis



Operational Management



Proficient Computer Skills



EGS is an advantage



Communication skills (written and verbal)

Equity

Please Note: Preference will be given to employees from designated groups in line with the provisions of the Employment Equity Act, No 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions. Additional Information: Applicants may be required to write and pass various tests in order to qualify for an interview.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.



Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.