Job Description

Job Overview

Business Segment:

Insurance & Asset Management

Location:

ZA, GP, Roodepoort, 4 Ellis Street

Job Type:

Full-time

Job Ref ID:

80446267A-0001

Date Posted:

10/10/2025







To analyse, assess and pay valid funeral claims within 48 hours from the time the last document is received. To detect fraudulent activities on funeral claims. Understand SBIS's goals and objectives and strive to achieve them. Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery. Ensure favourable NPS score of >80% by consistently promoting quality interactions with customers.



Qualifications

Type of Qualification:

Diploma

Field of Study:

Insurance Institute or Insurance Qualification



FAIS Compliant



RE 5



Experience Required

Insurance Legacy & Enablement

Insurance

The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category



Additional Information

Behavioural Competencies:

Articulating Information

Developing Expertise

Following Procedures

Interacting with People

Interpreting Data

Technical Competencies:

NPS score of >80%

ENPS Participation

Refer all suspicious claims to Fraud operations.

To Achieve fraud savings, target as set out by business.

0% errors on Quality Assurance rating

Finalize a minimum of 20 claims per day.

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za