Job Description

Introduction

Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To provide high quality professional and effective administrative, operational and secretarial support services to the Medical Advisors , the Scheme, internal senior management and all other operational departments in the organisation (Momentum Metropolitan).

Requirements

Matric.
Tertiary qualification Business Management/Business Administration/Business Analysis or related field.
Strong communication skills (verbal & written).
Good negotiation skills.
Strong people management skills.
Quality orientation & attention to detail (essential).
Minimum of 3 years in a client relationship management environment.
Minimum of 3 years in a medical aid administration environment and understanding the GEMS model will be an advantage.
Ability to build and maintain sound relationships.
Report writing & presentation skills (essential).
MS office knowledge (Word, Excel, Power-Point, Outlook).
Sound administrative background (essential).
Excellent time management skills.
Ability to work effectively in a fast-paced environment.
Ability to work under minimal supervision.
Ability to work under pressure including after hours.
Willingness to travel (Scheme engagements) nationally.
Valid driver's license and a reliable own vehicle.
Understanding of the Medical Scheme regulatory/legislative environment including sound knowledge of the Medical Scheme Act and interpretation of the GEMS Scheme Rules.

Duties & Responsibilities

Provide administrative support services to the Medical Advisors for the purposes of assisting with the smooth management of the Scheme.
Support Scheme officials by being a liaison between the Scheme and MH.
Support the MH Medical Advisory Services team in reporting their focus areas to the Scheme, monthly quarterly and adhoc as required.
Perform secretariat function for meetings including, effective planning and organisation of meetings, preparation of agendas, accurate capturing of minutes and action items.
Follow up on action items to ensure that all stakeholders perform in accordance to the agreed timeframes/timelines.
Maintain effective records and administration.
Manage, track and report on the demand tracker to ensure timeous response and resolution of all Scheme queries, requests and enquiries.
Prepare, review and circulate memorandums.
Ensure memos, mandates and directives are submitted and followed up in accordance to contractual obligations.
Plan, arrange and support logistical and administrative requirements for Scheme meetings, Scheme site visits, AGMs, Symposiums and all other Scheme engagements as communicated from time to time.
Co-ordinate the submission of all Scheme documentation by all relevant parties internally and externally including, senior management, SPN and Scheme officials timeously.
Keep up-to-date on all legislative changes and amendments impacting the Scheme.
Cascade to internal departments the Scheme's communication, requests, concerns and recognition.
Support the Scheme with stakeholder engagements by attending those events and managing queries from members/ providers on behalf of the Scheme.
Travel nationally to the Scheme's engagements as required from to time.
Communicate to ensure query resolution and SLA compliance with all internal stakeholders regardless of their level of influence.
Understanding of the Scheme Rules, Service Level Agreements as well as the contract between the MH and the Scheme.
To ensure that feedback regarding operational investigations undertaken is made available to relevant stakeholders. Breakdown in service levels is done to make recommendations for action internally and/or externally.
Knowledge and understanding of the coordination and maintenance of the SOPs (Standard operational procedures) in line with the Scheme, the organisation & the SPN requirements.

Competencies

Business acumen
Client/Stakeholder commitment
Results driven
Leads change and innovation
Motivating and inspiring team
Cost containment
Collaboration
Impact and influence
Self-awareness and Insight
Diversity and inclusiveness
* Growing talent