Job Description

Key Responsibilities

• Overall Site Operations: Lead and coordinate all site activities, ensuring seamless interaction between the forecourt, convenience store, and Vida e Caffe operations.
• Staff Leadership & Scheduling: Manage and mentor a multi-level team through the Convenience Manager and forecourt supervisors, ensuring effective communication, scheduling, and performance management.
• Inventory & Stock Control: Oversee stock management, reconciliations, and periodic audits to maintain accurate stock levels and minimize losses.
• Sales & Target Achievement: Monitor sales performance, identify growth opportunities, and implement strategies to achieve site-wide profitability targets.
• Customer Service Excellence: Promote and maintain exceptional service standards throughout all departments, ensuring all customer queries are resolved efficiently.
• Compliance & Safety: Serve as the primary compliance officer for health, safety, security, and environmental standards, ensuring full regulatory compliance.
• Financial Management & Reporting: Oversee site financials, including cash-ups, reconciliations, and monthly reports for head office review.
• Merchandising & Promotions: Manage product presentation, in-store marketing, and promotional activities to drive sales and maintain brand standards.
• Site Maintenance: Ensure that all equipment, facilities, and systems are well-maintained and fully operational.
• Stakeholder Engagement: Liaise with franchise representatives, suppliers, and auditors to ensure operational alignment and site compliance.

Qualifications & Experience

• Experience: Minimum 5 years in fuel retail, convenience store, or related retail management. Experience managing a service station with a cafe or quick-service outlet will be advantageous.
• Leadership: Strong leadership, communication, and people management skills, with the ability to inspire, develop, and motivate teams.
• Customer Service: A customer-centric mindset with a proven record of maintaining high service standards.
• Financial & Analytical Skills: Competence in budget management, sales reporting, and cost control.
• Technical Skills: Proficiency in MS Office (Excel, Word) and experience with POS and inventory systems

Skills Required