Job Description

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Job Advert Summary

We are looking for a friendly, professional, and customer-orientated

Frontliner

to join our Spec-Savers Heidelberg practice! As the first point of contact for our patients, you will play a key role in creating a welcoming athmosphere, managing appointments, handling inquiries, and assisting with administrative tasks. Your excellent communication skills and attention to detail will ensure a smooth and efficent patient experience. If you thrive in a fast-paced enviroment and have a passon for customer service, we'd love to hear from you

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Minimum Requirements

Education & Experience:

High school diploma or equivalent (Matric) Previous experience in a customer service, receptionist, or administrative role (experience in an optometry, medical, or retail environment is an advantage

Skills & Competencies:

Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in computer systems and appointment scheduling software Customer-focused mindset with a professional and friendly demeanor Ability to work efficiently in a fast-paced environment Attention to detail and accuracy in handling patient information Computer literacy skills (Word, Excel) Good with sales Hardworking and a good team player

Additional Requirements:

Fluent in English Knowledge of Oshiwambo and Portuguese (highly appreciated) Availability to work flexible hours, including weekends if required Knowledge of optical products and medical aid procedures (advantageous) A proactive attitude and willingness to learn
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Duties and Responsibilities

Patient Reception & Customer Service:



Greet and welcome patients with a friendly and professional demeanor. Assist patients with check-ins and ensure they are comfortable while waiting for their appointment. Handle patient inquiries, providing information on services, products, and procedures.

Appointment Scheduling & Management:



Manage patient appointments, ensuring the schedule runs smoothly. Confirm and remind patients of their upcoming appointments. Coordinate rescheduling and cancellations as needed.

Administrative Support:



Maintain and update patient records accurately, ensuring confidentiality. Assist with insurance verification and processing claims. Handle general office tasks such as filing, data entry, and organizing patient documentation.

Optical Product Assistance:



Assist patients in selecting eyewear, offering guidance on frame styles and lens options. Provide information on the different optical products and services offered by the practice. Manage stock and ensure product displays are tidy and well-organized.

Billing & Payments:



Process payments for services and products, including handling cash, card payments, and medical aid claims. Assist patients with payment inquiries and billing-related issues.

Coordination & Communication:



Collaborate with optometrists and other staff members to ensure a seamless patient experience. Communicate effectively with patients regarding appointment reminders, follow-ups, and special promotions.

General Practice Support:



Maintain a clean and organized front office and waiting area. Ensure all necessary materials and supplies are stocked and available. Assist with any other duties or tasks as needed to support the practice's daily operations.

A frontliner in an optometry practice plays a crucial role in ensuring an excellent patient experience, from the moment they walk in the door to the completion of their appointment.