Job Description

Duties and Responsiblities:

• Welcoming members at the concierge desk.
• Answering calls and directing to the relevant team member in the club
• Making bookings for events, dinner, lunch, and breakfast.
• Initiate and execute revenue generating events.
• Always keep the concierge desk neat and tidy.
• Never leave the concierge desk unattended, always advice your teammates when going on lunchbreak or to the rest room.
• Recognition of members by face and calling them by name.
• No using of cellphones while on duty.
• The telephone on the desk is not to ring more than 3 times.
• Report for duty on time unless you have been excused by senior concierge or members liaison manager.
• Inform the doorman at the start of each shift with regards to arrivals of the day
• Assist new members or staff with facial recognition.
• Handling complaints in a discreet manner and communicating to your superiors
• Building good repour with members.
• Using initiative and thinking out of the box

• Excellent interpersonal oral and written communication skills to effectively deal with clients at all levels and the ability to project a helpful, courteous, and professional image.
• Maintain communication on all complaints internally and externally.
• Maintain open communication channels with the Concierge team.

Desired Experience & Qualification: To be considered for this role, you should have experience

• Matric (Grade 12)
• Certificate/ Diploma in Hospitality (advantageous)
• Minimum of 2 years Front office experience
• Skilled in Microsoft Office Software and Opera
• Fluent in English.
• Well-presented and well-spoken
• Take accountability and be deadline-driven.
• Ability to plan and work under pressure.
• A valid driver's license and ability to travel to work daily.