Job Description

Job Summary ? ?? is partnering with a distinguished luxury lodge in the Eastern Cape to source an experienced and highly capable . This is an exceptional opportunity for a hospitality professional who thrives in a guest-facing leadership role, excels in administration, and is passionate about delivering warm, attentive, and seamless service. As the first point of contact for guests and the central hub for on-site coordination, the Front Office Manager will play a key role in shaping the overall guest experience while ensuring that all reception operations run smoothly, efficiently, and in line with the lodge's elevated standards. Responsibilities Previous experience as a Front Office Manager or senior front office role in a lodge or boutique hotel environment. Strong knowledge of property management and reservation systems. Excellent leadership, communication, and guest relations skills. High attention to detail with strong administrative and organisational ability. A passion for hospitality and delivering memorable guest experiences Leading the front office team and ensuring warm, efficient, and professional guest service. Overseeing all reception operations - check-ins, check-outs, billing, guest communication, and special requests. Coordinating guest arrivals, departures, and activity scheduling while working closely with Housekeeping, F&B, and Activities. Preparing the daily daysheet and contributing to morning operational meetings. Acting as the on-site liaison for off-site departments such as Reservations, Accounts, Stock Control, and HR. Stable employment history with traceable references. - To be discussed on application ?? ???? - Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. This position is only open to South African Citizens. Thank you!
HotelJobs
Recruiter

Skills Required