Job Description

Summary:

Coordinates front desk operations, ensuring smooth guest arrivals and departures, and supporting reservations, communication, and administrative tasks.

Key Responsibilities:.

- Manage room reservations and guest records.

- Handle payments, billing, and reporting.

- Ensure professional handling of guest queries and complaints.

- Maintain close coordination with housekeeping and F&B.

- Maintain polite and professional interpersonal relationships with both colleagues and guests

- Demonstrate ability to communicate effectively

- Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues

- Be diligent in keeping the PMS system accurate and relevant at all times.

- Must be able to update computer systems with relevant information obtained from guests

- Be able to perform room moves and upgrades on the PMS System

- Perform a comprehensive pit check, Credit Limit checks and all other financial processes daily to ensure full compliance

- Dealing with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage

- Be able to communicate telephonically and to provide callers with requested information.

- Handle room reservation requests after office hours

Requirements:

- Diploma / Degree in Hospitality / Travel & Tourism desirable

- Experience in the front office

- Fluent in English / Multi-lingual a plus

- Must be computer literate

- Can do attitude

- Strong communication and organizational skills.

- Knowledge of hotel PMS (Property Management System).

- Ability to multitask under pressure.

Job Types: Full-time, Permanent

Pay: R9000,00 per month

Education:

Diploma (Preferred)
Experience:

Front Office operations: 2 years (Preferred)
Language:

English (Required)
Work Location: In person