Job Description

Job Summary

At Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritise the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsibility. Join our community that values respect, care, and continuous growth.

Front Office Ambassador
Stellenbosch | on-site

Permanent contract

As our Front Office Ambassador, you will see the complete guest journey from arrival at the front entrance, parking cars, check-in, and rooming guests, assisting guests during their stay, preparing guest accounts, assisting with payments, assisting guests on departure, and bidding them farewell.

Part of your responsibilities will include answering phones, attending to face-to-face guest queries, and taking reservations. Maintaining records, creating- and keeping a filing system, as it is the central point for information/assistance for guests who visit and stay in the Hotel, will form part of this role. You will help guests check out and accept final payment for their room accounts, ensuring they have had a pleasant stay and accompanying guests to the Port Cocherexe2x80x99 to bid them farewell.

Along with your Matric Certificate, you have a Hospitality-related tertiary qualification with experience as a Front Office Receptionist at a 4* establishment. Able to work shifts, you can work across multiple functions (luggage handling, driving, reception, etc.). You are computer literate, especially with MS Office and Opera. You have a driverxe2x80x99s license.

You are a service-oriented professional who flourishes in a rapidly changing environment. You will demonstrate exceptional planning and presenting skills, with a strong focus on meeting client needs. Initiative and situational awareness will be key competencies for success, flexibility, and adaptability.

Closing date: 30 April 2024

We are an equal opportunity employer.

Please note that should you not hear back from us within 14 days, kindly consider your application unsuccessful.

Vineyard

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