Job Description

Responsibilities

Warmly welcome clients and direct them to the correct waiting area Co-ordinate the team to be ready for their clients 5min before treatment time begins Maintain a staff register Book and confirm appointments via phone, Whatsapp and email Manage communications with clients in a timely and professional manner. Process transactions (cash and credit cards) and issue receipts Process gift card sales Balance the takings for the day and complete the End of Day Report Offer beverages and make clients feel welcome Be able to confidently answer questions about services and products and schedule appointments based on availability Inform clients about new services and discounts Cross-sell services and products when appropriate Update client records with contact and billing details, appointments and services offered Maintain a tidy reception area and communal areas Order professional and retail stock within budget Plan regular stock counts and communicate differences to management along with reasons and solutions Issue stock to the team as needed, keeping a record of what has been taken Receive stock on arrival and update stock records as necessary Manage and co-ordinate the therapists to ensure everyone knows what they need to do and when Supervise the overall day-to-day running of the business and ensure health, safety and hygiene standards are maintained Laundry management

Requirements

Proven work experience as a Salon Receptionist, Front Desk Representative, or similar administrative role Well presented with attention to hygiene Professional demeanour Exceptional attention to detail Extraction and preparation of reports Be solution-focused and pro-active Hands-on experience with office equipment like laptops, phones and point of sale devices. Familiarity with processing transactions and balancing takings. Excellent communication abilities (verbal, phone, and email) with a customer-oriented attitude Solid organization and record-keeping skills An ability to remain calm under stressful circumstances
Job Type: Full-time

Pay: R12000,00 - R15000,00 per month

Experience:

Aesthetics Skin Care Industry: 4 years (Required) Team Management/Receptionist: 4 years (Required)
Language:

English and Afrikaans (Required)
Work Location: In person