Front Of House Manager Grahamstown

Eastern Cape, South Africa

Job Description


Cedar Wood Recruitment is now recruiting for a Front of house manager for our client a lodge in Grahamstown. Eastern Cape Responsible to: General Manager and Executive Manager Salary R 12 000 live in Minimum qualification requirements:

  • Spoken and written English
  • Computer literate (excellent knowledge of Microsoft Office and Front Office Computer software eg Opera)
  • Accounting Software experience would be an advantage (eg Pastel)
  • Excellent organizational skills
  • Minimum of 4 years’ experience in front of house
  • Attention to detail & sense of urgency
  • Always wear a neat, clean uniform with a name badge
  • Ensure high standard of personal hygiene
  • Be friendly, considerate and greet all guests and staff
  • Arrive at work and Conduct morning meeting with your team
  • Checking emails and communicate / action accordingly
  • Responsible for switchboard – answering and transferring calls, taking messages
  • Communicate to the rest of the lodge eg new arrivals, internal lodge communication
  • Keeping the notice board up to date
  • Assisting with guest welcome when required
  • Keeping the reception clean and tidy
  • Oversee the safari shop team and assist with sales when required
PREPARE FOR THE GUEST
  • Oversee the procedure for guest arrivals and departures
  • Prepare lodge operational day sheet from Res request info
  • Confirm flight arrival & road transfer information
  • Prepare registration forms
GUEST ARRIVAL & CHECK IN
  • Oversee the guest arrivals and check in procedure
  • Ensure you receive signed registration forms from guests
  • Update lodge day sheet with any new information
GUESTS IN CAMP
  • Post massage charges , drinks chargers and safari shop sales to revenue system
  • Update lodge day sheet with departure information
  • At end of day, ensure guest account balance with guest dockets
GUEST CHECK OUT
  • Assist with ensuring the cash float is sufficient for check outs
  • Responsible for the final guest bill
  • Check out guest
GUEST INFORMATION
  • Ensure you get completed feedback forms and forms have been scanned with Guest for life sheets updated
Finance
  • Ensure your team, treat all equipment with care and are trained in their areas of responsibility
  • Control wastage within your department
Recruitment
  • Assist with hiring and screening of all staff – ensure the right people are in the right positions
  • Responsible for induction of staff/filling in all necessary paperwork associated with hiring of new staff
Staff Development/Motivation
  • Ensure the welfare of your staff at all times
  • Teach as you work, so that the department will run efficiently while you are away
  • Identify growth opportunities for staff, encourage the development of your staff to ensure personal growth
  • Manage performance daily
  • Staff training to take place to ensure that they can perform their duties effectively
  • Ensure staff are trained on the usage of new chemicals or equipment
Staff Management and Discipline
  • Ensure that all staff administration is up to date
  • Ensure that your team has the correct equipment, materials and training to do their jobs efficiently
  • Manage your staff effectively as to ensure productive working hours and convenient working ties for staff
  • Responsible for dealing with any staff disciplinary issues
  • Take responsibility for instilling a culture of caring for all people and equipment
Time Keeping & Leave
  • Responsible for the staff time book
  • Responsible for staff leave cycles and recording of leave
  • Keep track of staff sick leave, family days etc
  • Ensure staff complete over time forms
Health & Safety Statutory Requirements
  • Act as a central control point in any emergency situation – management only
  • Work safely at all times, complying with health and safety and other relevant regulations and guidelines
  • Report any hazards identified and any actions you have taken
  • Ensure you know and understand the emergency evacuation procedure
To apply send your cv , head and shoulder photo, qualifications and references to hannet@cedar-wood.co.za

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Job Detail

  • Job Id
    JD765559
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Eastern Cape, South Africa
  • Education
    Not mentioned