Job Description

Closing Date: 2026-01-28
Job Type: Permanent
Job Level: Management
Experience: Between 1 - 3 Years
EE/AA: No
Summary
Front of House Manager - Boutique Beach Hotel - North Coast KwaZulu-Natal
Our client, an exclusive boutique beach hotel located on the North Coast of KwaZulu-Natal, is seeking an experienced, guest-focused Front of House Manager to join their team immediately. This role is suited to a hands-on hospitality professional who leads by example, thrives in an intimate luxury environment, and consistently delivers personalised, high-touch guest experiences.
Salary: R20 000 per month
Start Date: ASAP
Description
The Front of House Manager will oversee all guest-facing operations, ensuring seamless service delivery from arrival to departure. You will manage the front office and guest services team, uphold service standards, and work closely with other departments to maintain the hotel's reputation for exceptional hospitality.
Key Responsibilities
Guest Experience & Service Excellence

• Deliver warm, professional, and personalised guest service at all times
• Act as the primary point of contact for guest feedback, queries, and service recovery
• Ensure smooth and efficient check-in and check-out processes

Front of House Operations

• Oversee daily reception and guest services operations
• Manage reservations, guest profiles, and billing accuracy
• Maintain thorough knowledge of hotel offerings and local attractions
• Liaise closely with Housekeeping and Food & Beverage teams

Team Leadership & Administration

• Lead, train, and motivate the Front of House team
• Manage duty rosters and staffing requirements
• Uphold standard operating procedures and service standards
• Complete front office reporting and administrative duties

Salary & Employment Details

• R20 000 per month
• Permanent, full-time position
• Immediate start

Minimum Requirements

• Minimum 2-3 years' experience in a Front of House or Guest Services management role
• Experience within a boutique or luxury hotel environment preferred
• Strong leadership, communication, and interpersonal skills
• Highly guest-centric with strong problem-solving ability
• Ability to work calmly under pressure
• Competent with hotel PMS systems and Microsoft Office
• Well-presented and professional
• Must be available to start immediately
• Must have valid work rights in South Africa

Skills Required