Job Description

The Front of House / F&B Host will be responsible for ensuring a seamless and world-class guest experience across all front-of-house and food & beverage touchpoints. This includes daily hosting, managing guest flow, coordinating with internal departments, and delivering exceptional service throughout the lodge.



Key Responsibilities



Guest Experience & Hosting



Warmly welcome guests throughout their stay and build positive guest relationships



Host guests at mealtimes and during key lodge touchpoints



Anticipate guest needs and personalise service accordingly



Assist with dietary requirements, special requests, and guest communication



Create memorable, elegant and attentive service moments



Front of House Coordination



Oversee guest movement and daily lodge hosting schedules



Ensure dining venues (deck, boma, restaurant) are beautifully set and guest-ready



Coordinate with housekeeping, guiding, kitchen and management teams



Support operational briefings and guest logistics



F&B Service Support



Assist with setup, service and clearing during breakfast, lunch, dinner and events



Ensure all service standards are aligned with 5-star lodge expectations



Communicate meal and preference notes accurately to chefs and F&B teams



Support bar/beverage service when required



Administration & Duty Management Support



Assist with guest check-ins, check-outs and billing processes



Manage basic lodge administration and daily reports



Step into Duty Manager responsibilities as training progresses



Support management in maintaining SOPs and lodge service excellence



Salary & Employment Details



R12 000 - R15 000 per month (experience dependent)



Live-in benefits to be confirmed



Excellent opportunity for progression into a Duty Manager role



Permanent, full-time position



Previous lodge or boutique hotel experience preferred



Strong guest-service orientation with a polished, professional presence



Exceptional communication and interpersonal skills



Ability to multitask, prioritise and work well under pressure



Strong organisational and administrative capabilities



Microsoft Office proficiency (Excel, Word, Outlook)

Advantageous:

Experience with lodge systems / POS



Must be a South African citizen



Willing to work lodge cycles, weekends and public holidays



Between 1 - 3 Years