Job Description

About Us

Albany Hotel is a welcoming and service focused property known for delivering exceptional guest experiences. As part of our front office team, you'll be at the heart of guest interaction providing warm welcomes, seamless check-ins, and professional reservation assistance.

Job Summary

We are looking for a friendly, reliable, and detail-oriented

Front Desk / Reservations Agent

to join our team. This role is responsible for handling guest check-ins/outs, managing bookings, and providing exceptional customer service to ensure every guest feels at home.

Key Responsibilities

Front Desk:

Greet all guests with a warm, professional demeanour. Perform check-in and check-out procedures efficiently using hotel software (PMS). Answer guest inquiries in person, over the phone, and via email. Process payments, post charges, and maintain accurate guest folios. Address guest concerns and resolve issues promptly or escalate as needed. Coordinate with housekeeping and maintenance to meet guest needs.

Reservations:

Handle new reservations, modifications, and cancellations via phone, email, and OTA platforms (Booking.com, Agoda, etc.). Accurately enter bookings into the hotel's Property Management System. Monitor room availability to maximize occupancy. Upsell room types, amenities, and packages when appropriate. Confirm reservations and send booking confirmations to guests. Manage group bookings and special requests.

Requirements

High school diploma or equivalent required. Prior experience in hotel front desk or reservations preferred. Familiarity with hotel PMS software is a plus. Excellent communication and customer service skills. Ability to multitask and stay organized in a fast-paced environment. Flexible availability, including nights, weekends, and holidays. Basic computer skills (Microsoft Office, email, data entry).

Salary

Market related (Based on Experience)

Schedule

8-hour shifts Morning, evening, weekend and public holiday availability required

How to Apply

Apply directly via Indeed

or

Email your CV and a brief motivation to accounts@albanyhotel.co.za

Job Type: Full-time

Education:

High School (matric) (Required)
Location:

Durban, KwaZulu-Natal (Preferred)
Work Location: In person