Job Description

Join a leading company in the Beauty Industry and take your career to the next level. At Sorbet we believe in empowering our employees. So join our dynamic Hout Bay team if you meet the below requirements.

Purpose of the role:

The Front Desk Coordinator is responsible for managing the front desk area, providing excellent guest service, handling guest inquiries, and ensuring the smooth and efficient operation of the front desk and the entire store.

Position reports to:

Franchise Partner/ Store Manager

BEHAVIOURAL RESPONSIBILITIES:

Passionate Service: Prioritizes serving the needs of our guests, ensuring they feel welcomed and valued from the moment they enter the salon.

Selfless Community: Actively works to support the team, promoting a cooperative and positive environment.

Servant Leadership: Demonstrates leadership through excellent customer service and support to both guests and team members.

Unwavering Integrity: Maintains honesty and integrity in all interactions and transactions.

Individual Growth: Seeks opportunities to enhance skills and knowledge relevant to the role.

KEY COMPETENCIES:

Excellent communication and interpersonal skills

Strong guest service orientation

Ability to handle multiple tasks efficiently

Proficient in scheduling and appointment management

Familiarity with salon software and point-of-sale systems

High attention to detail and accuracy

Professional appearance and demeanor

Strong organizational and time management skills

Ability to work effectively under pressure

Problem-solving skills and ability to handle guest complaints diplomatically

Tasks may vary based on the onboarding business model.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent/administration competency

Previous experience in a front desk or reception role, preferably in a salon or spa setting

Proficiency in Microsoft Office Suite (Excel, Word, Outlook etc.) and salon management software [Zenoti] is an advantage.

Knowledge of beauty industry products and services is an advantage.

Strong administrative skills, including Stock Management.

Strong retail and upselling capability.

Able to work over weekends and public holidays .

Positions may be subject to additional duties as support to the Store or fellow citizens

Relevant Sorbet experience ( advantageous)

Job Type: Full-time

Location:

Hout Bay, Western Cape (Preferred)
Work Location: In person

Application Deadline: 2025/08/15
Expected Start Date: 2025/09/01