Job Description

Front Desk and Retail Operations Co-ordinator
2026-02-13 - 2026-03-12
Permanent
CPT002157
Sales
Western Cape, Firgrove
FRONT DESK & RETAIL OPERATIONS CO-ORDINATOR
Somerset West | Western Cape
Are you confident, organised, and passionate about delivering exceptional customer service? Our client in Somerset West is looking for a dynamic Front Desk & Retail Operations Co-ordinator to manage the front-of-house, showroom, and reception area.
This is an exciting opportunity for a motivated individual who thrives in a customer-facing environment and enjoys balancing retail, administration, and operational support.

• Key Responsibilities

Front Desk & Reception

• Answer, screen, and direct incoming calls professionally
• Welcome and assist visitors and walk-in customers
• Manage courier collections and deliveries
• Ensure smooth visitor and staff flow at reception

Retail & Showroom Operations

• Maintain shop layout, merchandising, and visual presentation
• Ensure accurate pricing and attractive product displays
• Assist customers with product selection and queries
• Process sales, invoicing, and POS/card transactions

Administrative & Operational Support

• Capture and process front shop invoices
• Support Customer Operations with admin and invoice overflow
• Order stationery and office supplies
• Prepare refreshments for guests and customers
• Manage weekly replenishment orders (refreshments, kitchen, cleaning supplies)
• Record courier waybills and reconcile quotes vs invoices
• Daily filing and general admin support
• Organise travel when required
• Manage and maintain the Asset Register

Branding & Sample Inventory

• Set up and manage branding inventory
• Control allocation of branding to event partners and sales/tech teams
• Manage brand sample distribution and sales

Systems & Skills Required

• Basic to intermediate Excel (inventory management)
• Basic Word (admin documentation)
• Experience with QuickBooks POS/Invoicing
• Comfortable with telephone systems
• Willingness to learn product and brand knowledge (in-house training provided)
• Ability to identify customer needs and recommend suitable products

Ideal Candidate Profile

• Young professional (aged 20-25 years)
• Confident, friendly, and approachable
• Positive attitude that enhances team morale
• Passion for sports (preferably running)
• Strong organisational and interpersonal skills
• Detail-oriented with excellent record-keeping ability
• Eager to learn and grow
• Reliable team player supporting both front desk and back-office function

If you are energetic, detail-driven, and ready to take ownership of a front-facing retail and operations role, we would love to hear from you.
Only shortlisted candidates will be contacted.

Skills Required