Job Description

This role primarily focuses on managing and improving non-standard shipments, including cross-trades and exports within Africa. In addition, the position now includes backup support responsibilities for warehouse operations in Johannesburg and Cape Town, and ERP system support aligned with our SAP implementation roadmap. The successful candidate will need a strong understanding of freight forwarding, customs compliance, and warehousing workflows, with solid ERP knowledge to support internal process integration.Responsibilities / TasksFreight & Cross-Trade Management

• Manage all local and cross-border freight processes within the GEA Africa region, with a key focus on non-standard shipments and cross-trade movements.
• Maintain freight SOPs and develop standard country guidelines (Africa Workbook) with expected cost frameworks.
• Serve as the company representative for customs compliance and ensure adherence to applicable legislation.
• Manage requests for quotes (RFQs) and forwarding instructions, ensuring timely communication with relevant parties.
• Address and resolve logistical issues and complaints as they arise.
• Provide after-hours support for urgent shipment issues.

Warehousing Support (Backup Role)

• Act as backup operational support for warehousing activities in Cape Town and Johannesburg.
• Provide assistance to warehouse teams during periods of high demand or in the absence of key staff.
• Support receipting, dispatch, stock movements, and inventory accuracy initiatives as required.
• Collaborate with the National Warehouse Manager on SOP alignment and issue resolution.

ERP SAP Support

• Provide first-line support in freight and warehouse-related ERP transactions.
• Assist in testing and refining SAP processes during rollout phases.
• Identify and escalate system-related process gaps or improvement opportunities.

Supplier & Partner Management

• Manage relationships with preferred vendors: freight forwarders, couriers, and road freight providers.
• Coordinate RFQs, rate reviews, Globel SLA evaluations, and dispute resolution.

Document Control & Compliance

• Ensure timely and accurate preparation of import/export documentation.
• Manage licenses, COCs, SAD500s, and 0% VAT documentation.
• Ensure proper record-keeping and audit readiness

Cost Control

• Drive freight consolidation and cost-effective routing.
• Verify all freight charges and ensure proper cost allocation.
• Manage exception handling and quotation escalation processes

Training & Development

• Deliver structured training to internal stakeholders on freight processes and compliance.
• Create and distribute bulletins and updated SOPs.
• Provide guidance on terms of sale, customs risks, and regulatory changes

Performance Monitoring & Risk Management

• Develop and track KPIs across freight and warehouse-related activities.
• Identify and mitigate logistics risks.
• Support the adoption of digital tools for visibility, tracking, and reporting

Your Profile / Qualifications

• Tertiary qualification or certificate in Logistics.
• 2 years' experience in Forwarding & Clearing.
• Practical working knowledge of warehouse operations and ERP systems (SAP preferably).
• Advanced knowledge of freight, customs, and warehousing procedures.
• Strong analytical skills with cost-conscious decision-making.
• Experience with ERP systems (SAP experience is an advantage).
• Ability to work independently, multitask, and provide hands-on support.
• Excellent communication and stakeholder engagement skills.
• Proficient in Microsoft Excel, Word, and Outlook.

Did we spark your interest?
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