Job Description

The Fraud Manager will oversee all fraud prevention, detection, and investigation efforts across a leading fintech companys operations in South Africa. The role ensures fraud risk management is fully embedded, from policy development to investigations, disciplinary actions, and stakeholder engagement, while leading a team of investigators and analysts
Responsibilities
Develop and maintain fraud prevention policies and processes.
Lead fraud detection, risk identification, and investigative processes.
Manage fraud-related KPIs, budgets, and team objectives.
Use data-driven analytics for fraud detection, prevention, and reporting.
Oversee fraud investigations, reporting, and collaboration with Legal, Internal Audit, and law enforcement.
Build fraud awareness across the company via training programs.
Handle insurance claims related to fraud incidents.
Recommend improvements to anti-fraud controls and systems.
People Management (50% KPI weight)
Lead and manage investigators and data analysts.
Oversee risk identification and fraud mitigation strategies.
Collaborate with sales, customer service, and product teams to reduce fraud risk.
Manage stakeholder communication on fraud matters.
Requirements
Bachelors degree in Criminology or a related field.
Certification such as Certified Fraud Examiner (CFE).
5+ years in fraud risk prevention and detection.
Proven background in Banking, Financial Services Providers (FSP), and/or Fintech industries.
5+ years leading fraud investigations (fraud management, analytics, forensic investigations, internal audit, or criminal justice).
Experience working with law enforcement agencies as a detective is an advantage.
Strong analytical and data-driven decision-making ability.
Proficiency in Excel, Word, PowerPoint, SharePoint, and data visualization tools.
Excellent communication and stakeholder management skills.
Knowledge of fraud indicators, country criminal justice systems, and fraud detection technologies.
Strong leadership skills with proven experience managing both field and analytical teams.
Proficiency in English (additional languages advantageous
Benefits

• Salary: Based on experience and qualifications.

Contact Hire Resolve for your next career-changing move today

• Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
• You can also visit the Hire Resolve website:

or email us your CV: * Please use "Fraud Manager" as your subject line when applying via email

• If you match 80%, please Send me your CV on +27 63 584 7231 (Whatsapp)

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future

Skills Required