Job Description

A vacancy exists for a

Fraud Investigator

within the Kazang - Merchant Division. The primary focus of the role is to execute fraud detection and resolution activities with high accuracy and efficiency while guiding processes and workstreams related to specific fraud categories. The role supports business growth by protecting revenue and customer trust.

Key Responsibilities:

Monitor transactional alerts and trends for potential fraud. Investigate flagged transactions and customer complaints. Collaborate with acquiring partners and internal teams to resolve fraud cases. Investigate transaction disputes and provide timely feedback within SLA timelines. Communicate chargeback outcomes to merchants and ensure recovery of funds due to Kazang. Ensure timely closure of cases and documentation of findings. Prepare and submit internal fraud reports. Lead fraud-specific workstreams (e.g., chargeback analysis, dispute resolution). Recommend and implement detection/reporting enhancements. Support and informally lead other fraud team members. Share knowledge on fraud typologies and best practices. Escalate emerging fraud risks. Adhere to regulatory and internal policies. Stay updated on fraud trends and compliance requirements.

Key Competencies Required:

Working knowledge of card acquiring fraud management practices and VISA PayFac monitoring. Analytical thinking and decision-making. Attention to detail. Technical literacy (Excel and internal fraud systems). Communication and report writing. Process leadership and coordination. Integrity and confidentiality.

Performance Indicators:

Leading Indicators:

% of alerts reviewed within SLA Escalations handled independently Process improvement suggestions

Lagging Indicators:

Fraud losses prevented Turnaround time on case resolution * Number of closed cases