Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.
At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we're looking for
We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a Fraud Investigator you'll be monitoring volumes and trends to proactively identify fraud, report on fraud activity and make sure that the necessary actions are taken. This will help us excel at minimising the risk to business in order to stay ahead of the game.
What you'll be doing
As part of your role, your responsibilities will include:
Chargeback / Return Management
Conduct thorough investigations on accounts where chargebacks, returns, fraud notifications are received and action the account accordingly
Compile representments to banks and processors
Escalate anything that could contribute to a spike in CB ratios to the Fraud TL so that he/she may communicate with the Head of Risk & Fraud and Banking accordingly
Chargeback avoidance including liaising with banks and processors to resolve queries
Fraud Detection
Detect and identify fraud concerns via the analysis of volumes and trends of:
Chargebacks and returns
Account registrations
Deposits (accepted / rejected)
Cash ins / cash ins on hold
Netwin (Bonus advantage, Fraud, AML)
Voids / refunds / confiscations
Risk rules
Compile a full fraud group profile, as well as cheat sheets, to be communicated across the Department for detection
Fraud Management
Monitor identified fraud group's activity
Compile impact analysis on each fraud group to monitor group activity
Ensure that adequate preventative and detective fraud mechanisms are in place to deter the identified fraud group
Ensure the coaches and TL's have been briefed on all new fraud groups as well as detection processes if and when required
Suggest / Recommend new, or improvement to, rules or processes with the aim at detecting fraudulent activity
Relationship Management
Liaise with Risk Ops Specialists, Sport Fraud Team, Risk Team, Analysis Team, AML Team, Compliance, Risk & Fraud Management and Banking in relation to daily and strategic fraud detection
Build relationships and liaise with Banks on behalf of the department during investigations
Maintain relationships established with processors
Query Resolutions
Be available to assist Risk and other departments in the business in relation to Fraud
Resolve escalations related to possible fraud group activities
Dispute Management
Resolve processor's escalations related to breaches of CB ratios and liaise with Digiprocessing
Adhoc
Escalate tasks that need to be resolved at a higher level, making sure that the information is complete and correct
Ensure policy and process documents are up to date and stored for reference in the Department folder
Ensure that "cheat sheets" are compiled and available for reference
Be aware of and understand the regulatory requirements pertaining to the various functions of the daily tasks
To maintain and meet current SLA's
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you'll bring to the table
The necessary skills that we require for this role include:
Minimum 12 months exposure to current risk / fraud environment
Degree / diploma or Certification in Risk Management, Compliance, Legal or related fields
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
Exceptional attention to detail, ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
A good understanding of fraud fundamentals and customer behaviour
Consistent behaviour aligned to performance and Organisational Culture
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Desirable skills you've got up your sleeve
It would be great if you also have some of the following skills:
In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
Experience in developing and executing customer retention strategies
Understanding of fraud and an ability to identify fraud
Working knowledge of Tableau, PowerBI and Elastic
Aptitude for trend identification and group profiling
Excellent report writing skills
Ability to identify, analyse and report on trends
Proficient in Excel namely graphs and formulas
A willingness to work shifts if required
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
Accountability
Communication Skills
Decision Making
Initiative
Problem Solving
Analytical Skills
What you'll get back
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Free Daily Meal
Free Massages On-site
Free On-Site Gym
Group Life Cover
Funeral Fund Benefit
Financial Services Assistance
Employee Assistance Programme
Curro School Fees Benefit
Income Continuation Benefit
Leadership Training
Referral Bonus
Medical Aid Subsidy
Free Sleep Coaching
On-site Barista
Retirement Annuity Subsidy
Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It's all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
Game on!
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!