Job Description

Monitor and analyse Post Payment Model queues to identify syndicate fraud activity; Analyse and keep record of syndicate fraud activity; Recommend preventative measures based on the outcome of the analysis; Monitor the Fraud system, promptly address transaction queues, and upload new data into the system; Liaise with Banks, cardholders & call centre; Monitor the official fraud report line; Ensure that the No-Fly list is updated on a daily basis; Responsible for the following:Case administration, Evidence gathering and interviewing, Disciplinary hearings and CCMA SAPS & Courts Case finalization, feedback, and reporting; Responsible for weekly chargeback processing & administration (includes chargeback statistics, generation of monthly invoices & credits to travel agents, GDS/BSP as well as ADM & ACM administration); Network with Experian, bank & SAPS staff where possible to build relationships and support networks; Responsible for compiling daily operational reports on fraud incidents, case statuses, and compliance metrics to support timely investigations and accurate recordkeeping; Attend IAFCI/ICFP webinars & seminars where possible; Attend all team/ departmental/ company meetings. Acknowledge all company policies/ procedures as requested; Assist in helping and mentoring new staff to ensure that SOP's, regulations, and terminology is correctly understood.


Grade 12 or Equivalent (Essential); Full ACFE/ICFP membership and/or relevant tertiary qualification; A minimum of 3 years' experience in credit card fraud investigations within the aviation industry or in a commercial/online merchant fraud environment (Essential); Proven experience in the use of commercial credit card fraud prevention systems (Essential); FlySafair product and process knowledge; Booking system Payment system & Fraud system knowledge; Knowledge of chargeback & refund procedures; Knowledge of Criminal and internal investigations; Compiling credit card fraud prevention strategies; Analysing large volumes of sales data with the aim of identifying fraud; Proficient in the use of Microsoft Office (Word, Excel and Outlook); Excellent report writing and administrative skills; Strong attention to detail; Problem solving skills; Strong analytical skills.

Personal Attributes:

Professional; High integrity; Must have a passion for costing/accounting; Initiative-taking; Ethical, tactful, dependable and accountable; Process and results-driven; Self-motivated; High degree of patience and assertiveness; Reliable and committe; Dependable and flexible; Reliable and committed; Dependable and flexible.

Application guideline:

Email applications will not be accepted; Preference will be given to members of under-represented designated groups; Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:


Not to proceed with this vacancy; To appoint the selected candidates based on its operational requirements.

Closing Date: 11 July 2025