Job Description

ABOUT THE JOB:

Join iStore as a Fraud and Compliance Officer and be at the forefront of safeguarding our organization against fraudulent activities. As a key member of our team, you will be instrumental in developing, implementing, and maintaining robust anti-fraud and compliance programs. Your primary focus will be to prevent and detect fraudulent activities while ensuring meticulous adherence to all applicable laws, regulations, and internal policies.

ABOUT YOU:

• A bachelor's degree
• CFE or studying towards
• At Least 5 years experience in a similar role

• Own transport & valid drivers licence

RESPONSIBILITIES:

• Telco Compliance Oversight:

• Ensure strict compliance with iStore policies concerning new applications or upgrades to customer contracts through major Telcos (MTN, Vodacom, Telkom).
• Act as a liaison between various internal and external stakeholders, including legal, law enforcement, investigators, Telcos, and victims.

• Fraud Detection and Investigation:

• Review accounts and transactions for potential fraudulent activity, taking swift and decisive action when necessary.
• Conduct comprehensive compliance testing and assessments to align internal policies and procedures with Telco requirements.
• Investigate suspected or reported cases of fraud or non-compliance, collecting evidence, conducting interviews, and preparing detailed reports for management and, if necessary, law enforcement.

• Proactive Fraud Management:

• Proactively identify and monitor fraud patterns using advanced data analysis tools and techniques.
• Utilize your expertise in Microsoft Excel to identify irregularities or anomalies that may indicate fraudulent activities or compliance violations.

• Workflow Management and Product Improvement:

• Efficiently manage time-sensitive workflows across competing priorities, demonstrating a high degree of independence.
• Provide investigative support for various teams and identify areas of improvement in iStore's products to enhance customer security and safety.

COMPETENCIES:

• Proficiency in identifying indicators of fraud through data mining and analytics.
• Solid understanding of criminal justice processes.
• Comfortable working with a diverse range of stakeholders, including customers, law enforcement, and staff.
• Willingness to work during extended field assignments in both urban and rural areas.
• Strong communication skills to effectively manage business expectations of key stakeholders and communicate findings.
• Capacity for self-empowerment and meticulous attention to detail.
• Five years of professional work experience in an investigative role, with preference given to candidates with inspector-level experience as ex-police officers.
• Proficiency in Microsoft Excel, capable of performing complex functions.
• Fluency in English is required, and proficiency in one or more additional local languages is advantageous.

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