Job Description

Moonspin is proud to offer industry leading Customer Support, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent people which enables us to offer exceptional business services, while enjoying a "work hard play hard" engaged environment.

Purpose of the Role

To ensure continuous risk management and proactively anticipate issues to minimize risk exposure in our gaming activities. Identify and investigate potentially fraudulent account activities and set measures in place to mitigate. You will also be involved in analyzing customer behavior.

Key Responsibilities:

Verify all the required new real money accounts created which are flagged by our reports. Perform checks on the sports activity to monitor and analyze betting patterns and odds movements. Validate accounts which hit velocity checks for transactions made on deposit options. Verify accounts which fail internal control checks. Investigate signs of irregular, syndicated, or suspicious betting activity along with their financial and account activity. Verify accounts where financial information misuse is suspected. Performed required and mandatory checks along with document validation. Withdrawal verification involving all aspects including game play checks to ensure fair play before any money is paid out. Manage player contacts via email & escalations, with respect to their account and any risk related concerns.

The ideal candidate for this role:

Grade 12 or equivalent. Experience in working for an international contact centre. Previous Fraud & Risk experience (minimum 2 years). Ability to work in a multi-dimensional environment. Strong analytical and commercial capabilities. Ability to work within defined procedures and guidelines. Ability to diagnosis problems and assess alternative solutions. Ability to demonstrate and work on own initiative. Flexible to work shift-patterns. Accuracy and great attention to detail. Strong communication skills. Excellent team player.

Moonspin is committed to transformation and redressing of past inequalities. Our employment

equity goals will be taken into account in our selection process.