Job Description

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Job Advert Summary

Hello Group is seeking a highly analytical and vigilant

Fraud Analyst

to join our Fraud team. In this role, you will be responsible for identifying, analysing, and responding to fraud incidents that may impact the organisation's assets, revenue, and customers. You will collaborate closely with internal teams, customers, and industry experts to ensure timely intervention and continuous improvement in fraud detection processes.

Hello Group i

s a South African company with a

bold

mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What

Hello Group

Offers

Onsite Barista

- Because life's too short for bad coffee!

Exciting Team Events

- Work hard, play harder!

Teambuilding Activities

- Get to know your teammates beyond the screen!

A Culture That Feels Like Family

- No corporate robots here--just real people doing great things!

A Top-Notch Office Space

- Where inspiration meets innovation.

Our entities:

Hello Paisa

- Secure and affordable international money transfers & digital banking solutions.

Hello Pay

- Empowering individuals with financial solutions tailored to their needs.

Q-Mart

- Leading the way in wholesale and distribution for mobile and financial products.
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Minimum Requirements

Grade 12 / Matric Relevant Degree, Diploma, or Certificate in Fraud Risk Management, Finance, Forensics, Criminal Justice, or a related field 1-3 years' experience in a fraud, risk, or investigative environment Strong analytical, decision-making, and problem-solving skills Excellent communication and attention to detail Ability to work under pressure and handle sensitive information
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Duties and Responsibilities

Fraud Detection & Investigation

Detect and analyse identified fraud events and apply appropriate interventions to prevent further losses. Minimise financial impact by acting promptly once fraudulent activity is confirmed. Conduct root-cause analysis and share insights, trends, and lessons learned to support prevention enhancements.

Customer Support & Communication

Communicate with customers regarding fraud processes, next steps, and documentation requirements. Manage cancellation or restriction of cards, accounts, and digital transaction methods based on the product affected by fraud. Reinstate account access once customer identity is verified.

Collaboration & Reporting

Build strong working relationships with internal stakeholders, banking partners, and the broader fraud community. Maintain accurate case updates in relevant fraud systems and tools. Prepare reports and presentations outlining findings and recommending process improvements.

Process Monitoring & Improvement

Monitor existing fraud processes to identify gaps, trends, and potential areas of fraud exposure. Recommend improvements to strengthen fraud management practices and controls.

Personal & Professional Growth

Continuously develop personal skills and expertise to enhance performance. * Deliver exceptional service through proactive, efficient, and customer-focused solutions.