Job Description

About Reflex

Established in 2000 in South Africa, Reflex has evolved from modest origins to become a distinguished provider of Information and Communication Technology (ICT) solutions. We specialise in delivering innovative ICT solutions across various industries, earning a sterling reputation for our excellence in the retail sector and beyond. With a robust network of partnerships, we pride ourselves on our ability to swiftly address the technological needs of our clients.





Our portfolio of ICT solutions spans various industries. Reflex Carrier understands what is needed to build, manage, and operate complex backbone networks simply. Our solutions are tailored for Fibre Network Operators (FNO), Internet Service Providers (ISPs), and those looking for comprehensive Managed Connectivity solutions.





On the other hand, our Enterprise Solutions take the complexity out of technology, allowing you to focus on what you do best. We provide seamless, high-performance solutions for connectivity, communications, workplace management, cloud, and cybersecurity services.





Together, both divisions reflect our core values of expertise, clarity, and client-centricity. We take pride in being large enough to offer extensive support while remaining small enough to provide personalised service. At Reflex, our clients are at the centre of everything we do, and we're committed to delivering reliable, jargon-free solutions that drive your success.

About the role

The Fractional CTO is responsible for becoming a trusted advisor to customers within the network carrier industry, guiding them through technical solutions that align with their business goals. The Fractional CTO partners closely with the sales and architecture teams, using deep technical expertise to tailor solutions that enhance connectivity, security, and scalability for carrier-grade networks. This role requires an in-depth understanding of network technologies, an ability to simplify complex concepts, and a focus on building long-term customer relationships through strategic, solution-focused guidance.

Key duties and responsibilities

:

Customer Relationship Building

Act as the primary technical point of contact, developing and maintaining trust-based relationships with key customer stakeholders.


Understand customer business needs, industry challenges, and technical requirements to position carrier's products effectively.

Provide consultative support that demonstrates a clear understanding of the customer's goals and translates into actionable strategies.
Self-starter nature / ownership of the role within the current environment and understanding the current network and operating within that framework.

Technical Expertise and Solutions Design

Offer in-depth technical knowledge across various network solutions, including VXLAN, WAN, MPLS, and 5G technologies, as well as security protocols and cloud connectivity. Collaborate with sales and architecture teams to design and propose tailored solutions that address customer challenges, align with industry best practices, and leverage the company's technical capabilities. Conduct technical product presentations, demonstrations, and evaluations, addressing customer questions and concerns effectively.

Project Support and Solutions Implementation

Guide the customer through deployment phases, offering technical insights that ensure a smooth transition from design to implementation.

Provide post-deployment support to ensure customer satisfaction, manage technical expectations, and prepare for future growth opportunities.

Thought Leadership and Market Intelligence

Stay informed about emerging technologies, industry trends, and competitor offerings to provide relevant, future-proof advice to customers.


Actively participate in training and development to maintain expertise in evolving network solutions and carrier technologies.
Contribute to company knowledge-sharing sessions and act as a resource for technical education within the sales team.

Strategic Sales Support and Revenue Growth


Collaborate with sales leadership to identify upsell and cross-sell opportunities based on customer needs and emerging trends.


Develop and deliver ROI-focused presentations that demonstrate the value of network solutions in meeting customers' strategic objectives.
Support account teams in building long-term, revenue-generating relationships by aligning solutions with customers' strategic roadmaps.

Education, Experience and Skills:

Bachelor's degree in Computer Science, Engineering, or a related field; relevant certifications (HCNA, CCNA, JNCIA, etc.) preferred.


5+ years of experience in a technical sales or network engineering role, ideally within the network carrier or telecommunications industry.

Strong understanding of network design principles, routing protocols, and security standards.

Exceptional communication and interpersonal skills, with the ability to convey technical information clearly to both technical and non-technical stakeholders.
Proven track record of building trust with customers and delivering solutions that drive business value. Strong analytical and problem-solving skills. Ability to work well under pressure and meet tight deadlines in a fast paced environment. * Positive attitude and a passion for the role.