Job Description

Primary Purpose

To generate revenue for Bidvest by sourcing new clients and proactively managing the account to maximize profitability. To grow and retain a portfolio of banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base. To develop and maintain a portfolio of important revenue generating client relationships

Minimum Requirements

Qualifications

Minimum

Matric National Diploma - Finance/Certificate in Banking RE5

Ideal

BCom Finance, Economics, Accounting, Business, Banking

Competencies

Ability to develop a plan to achieve the sales objectives and targets Financial acumen with sound FX business knowledge Can demonstrate strong success in new business sales Strong communicator, with understanding of sales principles Negotiation skills Able to establish and build long-term client relationships Must have sound Financial Services/FX market knowledge Credit assessment and deal structuring skills Knowledge of developments in money markets, legislation and statutory requirements Experience: 3 to 5 years' experience in Forex or similar role

Duties and Responsibilities:

FX REVENUE & PROFITABILITY

Plans, initiates and drives sales to achieve sales targets Forex Clients Acquire and onboard new customers Ensure sales targets and budgets are met Contribute to revenue and returns generation

CUSTOMER CENTRICITY AND STAKEHOLDER MANAGEMENT

Deliver on excellent customer experience aligned to Bidvest Bank services standards Achieve NPS customer survey target Ensure that client visits are done against agreed target Ensure continuous client interaction through face-to-face interaction and telephonic 'check-in' with client base Ensure client queries are dealt with timeously Proactively manage review process of client's facilities Train and assist client on relevant systems in dealing with the bank efficiently Ensure client onboarding is aligned to internal processes i.e. compliance, credit, internal stakeholder engagement etc. Encourage activation of new accounts and proactively offer additional account services Ensure all sales leads are submitted and result in agreed % conversion Ensure cross-selling opportunities are identified and result in agreed % conversion Manage Sales, customers and keep abreast of market indicators Manage portfolio through cross-selling of: Increase bank revenue by selling right products and services Market and promote Bidvest Bank through product cross-selling i.e. ABF, BMS, Trade Finance etc. Proactively identify migration and conversion opportunities Stakeholder management: legal, credit, Bankers, back office and Treasury in order to achieve clients' needs

OPERTIONAL EXCELLENCE

Ensure the receipt and capturing of customer information accurately during the account origination process Ensure client onboarding is aligned to internal processes i.e. compliance, credit, internal stakeholder engagement etc. Ensure client onboarding process is seamless Ensure accurate capturing, updates and amendments of customer information At onboarding - face to face Is accountable in terms of credit issues pertaining to client portfolio Performs KYC verification throughout customer lifecycle Assist with SARB and manage applications Follow up with all parties to ensure that queries are resolved

PEOPLE MANAGEMENT

Contribute to teamwork (level of teamwork, accountability, delivery, quality & speed of information shared contribution to efficiency and effectiveness of area). Share knowledge and insight with team members and provide mentoring and coaching to build depth of skills and knowledge within the team.

o Provide weekly/monthly sales report to track progress

Ensure client files are reviewed and updated Update and managed all client interaction on CRM

LEARNING AND GROWTH

Personal and Intellectual Capital Development

Take ownership for driving own career development by preparing own Personal Development Plan and achieving the objectives/milestones set out in the development plan. Actively work towards developing knowledge related to compliance and ethical business practices trends and developments, and work towards building own Intellectual Property.

This position is advertised in line with our commitment to Employment Equity.

WORK CONDITION: OFFICE BOUND