Job Description

Requisition Details & Talent Acquisition Contact

REQ 129665- Tshego Semenya

Location: Johannesburg

Cluster

Group Risk

Career Stream

Forensics

Leadership Pipeline

Manage Self: Technical

Position

Forensic Investigator

Job Purpose

To conduct investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met. The Forensic Investigator I deals with investigating fraud cases, scams and claims involving third-party payment providers (TPPPs) and fintechs, and tracing, securing, and repatriating funds of victims.

Job Responsibilities

• Conduct thorough and timely investigations of fraud cases, scams and claims involving customers, merchants, TPPPs, fintechs and other entities, using various tools and sources of information.
• Trace and secure funds that have been fraudulently transferred or withdrawn, and initiate recovery processes in accordance with the bankxe2x80x99s policies and industry accepted procedures.
• Communicate effectively and professionally with customers, merchants, TPPPs, fintechs and other parties involved in the investigations, and provide them with updates and resolutions.
• Escalate complex or high-risk cases to the appropriate level of management or authority, and seek guidance and support when needed.
• Analyse and report on the findings, outcomes and trends of the investigations, and provide recommendations for improvement and prevention of fraud.
• Maintain accurate and complete records of the investigations, and ensure compliance with the bankxe2x80x99s standards and regulations, as well as the relevant laws and industry best practices.
• Collaborate with other teams and departments within the bank, and participate in cross-functional projects and initiatives related to fraud prevention and detection.
• Keep abreast of the latest developments and innovations in the financial sector, especially regarding TPPPs, fintechs and open banking, and their implications for fraud risk and investigation.
• Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
• Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
• Ensure provision for claims are made and regulatory requirements are met and report claims and corruption cases.
• Ensure consistency of sanctions for similar transgressions
• Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise.
• Support personal growth and effective performance.
• Maintain knowledge management and improve team success.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Advanced Diplomas or Bachelorxe2x80x99s degree in finance, accounting, business, law or a related field, or equivalent work experience

Preferred Certifications

• Ethics and/or Fraud certification or equivalent

Minimum Experience Level

• Minimum of 3 years of experience in banking environment and/or conducting investigations
• Knowledge and understanding of the financial products and services offered by the bank, as well as the fraud schemes and risks associated with them.
• Knowledge and understanding of the regulatory environment and the legal framework governing the financial sector, especially regarding TPPPs, fintechs and open banking.
• Proficiency in using various tools and systems for fraud investigation, such as databases, software applications including Microsoft Office, internet and in-house tools.
• Excellent analytical, problem-solving and decision-making skills, with the ability to handle complex and ambiguous situations.
• Excellent communication, interpersonal and customer service skills, with the ability to interact with diverse stakeholders and convey information clearly and concisely.
• High level of integrity, professionalism and confidentiality, with the ability to adhere to ethical standards and protect sensitive information.
• Ability to work independently and as part of a team, and to manage multiple tasks and priorities in a fast-paced and dynamic environment.
• Ability to learn quickly and adapt to changing requirements and expectations.

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that require an in depth evaluation of multiple factors.
• Displaying high level of ethics, integrity and confidentiality
• Developing ways to minimise risks.
• Drafting reports
• Managing conflict situations
• Analysing and interpreting qualitative and quantitative data
• Answering customer questions
• Communicating complex information in writing and verbally
• Interacting with various levels of management

Technical / Professional Knowledge

• Ethics and Fraud
• Fraud investigation methodology
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Relevant regulatory, compliance and risk legislation

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566



Please contact the Nedbank Recruiting Team at +27 860 555 566

Nedbank