Job Description

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.
Role Purpose/Business Unit:
The role is employable in corporate security ops. In an environment where analysing cases highlighted either by the fraud control system or other data points as potential fraud and prevent/ stop fraud from causing financial/ reputation damage to Vodacom SA. Should be willing to work standby, including night standby. This role requires good persuasive skills to get the required feedback on escalated cases Desktop analysis, read call records and establish interlinkages.
Your responsibilities will include:

• To manage the system effectively and efficiently with competency so that all flaws and irregularities are curtailed.
• Follow procedures to prevent and detect potential economic losses.
• To analyse data to identify fraud and recommend preventative measures - open fraud dockets when necessary.
• To maintain relations with internal and external sources with a view to sharing fraud intelligence.
• To react proactively to internal and external stakeholders.

Core competencies, knowledge, and experience:

• Online shop knowledge
• Fraud management knowledge
• Professional ethics
• Awareness of legislation
• Communication
• Presentation
• Interpersonal skills
• Assertive
• Maintain confidentiality
• Integrity
• Team player and ability to work independently
• Analytical
• Investigative skills
• Planning and organising
• Writing and reporting skills

The ideal candidate for this role will have:

• Matric or NQF4 (essential)
• Graduate in technology stream (desired)
• 2 - 4 years of experience in telecoms industry, should have worked on fraud management system, good knowledge of billing system (desired)

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 8 July 2025.
The base location for this role is Midrand, Vodacom Campus.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.