MAIN PURPOSE To attract and grow our customer base, through a customer facing or supportive role and in doing so increase the market share, turnover and profitability. To provide exceptional customer service by ensuring customer care, a world class shopping experience for our customers, to play a role in minimising risk and increasing profitability in your store.
Job description
KEY
OUTCOMES
Provide exceptional customer service to internal and external customers
Recruit, select, manage and develop people to meet competence requirements
Participate in team to ensure achievement of department and store goals
Manage implementation and integration of new initiatives to achieve project goals
Participate in general store operational duties
Supervise and coach staff to meet competence requirements
Job specific responsibilities as per Job Profile (dependant on position)
KEY
COMPETENCIES
Passion for the Customer - establish lifelong relationships with our customers
Passion for Retail and Selling
Living the Brand': Personal leadership and attitude to work i.e. 'the difference'* Versatile communication skills
Proven team leadership skills
Action and results orientated
Assertive and proactive
Problem solving and decision making skills
Computer Literacy skills
Commercial acumen and numeracy
Attention to detail
Creative and innovative and keeps up to date on retail trends
Minimum requirements
Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageous
Retail and or Business Management Diploma would be advantages
2-5 years role experience as a Foods Department Manager in Retail
Retail experience highly advantages
Team Management would be advantages
Leadership and Management experience would be advantageous
* Ability to work shifts that meet operational requirements
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