Job Description

The Main Purpose of the job

Reporting to the Unit Manager, the incumbent will be responsible to perform a variety of tasks associated with food production, front of house services and any general support required with due regard to all Health & Safety and Food Safety regulations. To perform general duties which support the efficient running of a contract or unit in line with contractual requirements and support the Food Service Manager to deliver great service to our customers.

Education and Experience required:

• Working experience in Hospitality Industry is essential
• Matric essential
• Customer service experience is an advantage
• Food and Beverage or Culinary Arts qualification would be an advantage.

Knowledge, Skills and Competencies:

• Knowledge of basic food preparation
• Communication skills
• Takes pride in personal appearance and hygiene
• Passionate about delivering a world class service to our clients and customers

Key areas of responsibility:

• Perform a variety of tasks associated with food production
• General support required front and back of house
• To be polite, professional and friendly at all times with customers, clients and colleagues
• To ensure the highest level of customer care is adhered to at all times
• To ensure all displays, counters and seating areas comply with company and statutory health and hygienic requirements
• To serve customers with hot and cold food and beverages on a counter during service times
• Inform chef/manager in advance of any menu shortages in order to ensure a quick and efficient service and to keep queues to a minimum
• Manage stock control in all dry stores on a daily basis & ensure weekly stock figures are correct
• To ensure portion control, preparation and storage methods avoid wastage and keep down costs
• To help with regular stock takes as and when required
• To maintain temperature records as required and to report any variance
• Be able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety.

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