Job Description

Job Summary As an F&B Outlet Manager, you will be instrumental in creating exceptional dining experiences for our guests through attentive service, in-depth knowledge, and a warm, approachable demeanor from your team. You will play a pivotal role in shaping unforgettable culinary moments. If you're looking to elevate your career and be part of the future of luxury, this is your moment. Primary Responsibilities Include: ? To control and monitor the staffing levels on a daily basis to ensure that the month to date staffing is kept to budget and managed using the On-Track labour management system. ? To oversee and control staff rostering, permanent and contract, to ensure adequate coverage according to the business levels. ? Ensure through regular monitoring of guest feedback, queries and complaints. ? To report all maintenance and repair problems that require attention to the relevant parties and to ensure ? To participate in monthly stock-takes as and when required. ? In liaison with the Food & Beverage Manager, to ensure that the food and beverage costs are maintained. ? Develop systems and procedures that achieve higher cost efficiency and guest satisfaction. ? Adhere to revenue and cost budgets and plan operational resources accordingly in order to achieve required targets. ? Work with the F&B Manager and the Executive Chef on menu planning and pricing. ? Work with the F&B Manager on creating appropriate wine and beverage lists. ? Responsible for certain reporting deadlines, payroll & rosters. ? Monitor and control various operating equipment, standards and inventories. ? Monitor and control food and beverage costs and variances. ? Assist in all F&B outlets on a regular or semi-regular basis as and when required. ? Monitor the revenue, daily number of covers and the average check of the outlet daily. ? Respond to guest complaints in a timely manner. ? Work with other F&B Outlet Managers and keep them informed of F&B issues as they arise. ? Ensure compliance with the outlet SOP's. ? In the absence of the Assistant F&B Manager, assist with duty manager shifts. ? Anticipate guests' needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction. What You Bring: ? Diploma / Degree from a reputable hotel school. ? Must have 3-5 years F&B management experience in a luxury hotel environment. ? Excellent communication and interpersonal skills. ? Knowledge of silverware - advantageous. ? Good knowledge of food cost, employee scheduling and payroll - advantageous. ? Extensive food and beverage product knowledge & working knowledge of general restaurant operations. ? Familiar with point-of-sale computers and software. ? Good financial understanding. ? Good administrative and organisational skills. What We offer: ? Competitive basic salary and benefits ? Loyalty and recognition rewards programs ? Employee Assistance & Wellness programs
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