Job Description

Job Summary
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As an F&B Outlet Manager, you will be instrumental in creating exceptional dining experiences for our guests through attentive service, in-depth knowledge, and a warm, approachable demeanor from your team. You will play a pivotal role in shaping unforgettable culinary moments. If you're looking to elevate your career and be part of the future of luxury, this is your moment.
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Primary Responsibilities Include:
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? To control and monitor the staffing levels on a daily basis to ensure that the month to date staffing is kept to budget and managed using the On-Track labour management system.
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? To oversee and control staff rostering, permanent and contract, to ensure adequate coverage according to the business levels.
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? Ensure through regular monitoring of guest feedback, queries and complaints.
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? To report all maintenance and repair problems that require attention to the relevant parties and to ensure
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? To participate in monthly stock-takes as and when required.
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? In liaison with the Food & Beverage Manager, to ensure that the food and beverage costs are maintained.
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? Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
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? Adhere to revenue and cost budgets and plan operational resources accordingly in order to achieve required targets.
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? Work with the F&B Manager and the Executive Chef on menu planning and pricing.
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? Work with the F&B Manager on creating appropriate wine and beverage lists.
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? Responsible for certain reporting deadlines, payroll & rosters.
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? Monitor and control various operating equipment, standards and inventories.
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? Monitor and control food and beverage costs and variances.
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? Assist in all F&B outlets on a regular or semi-regular basis as and when required.
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? Monitor the revenue, daily number of covers and the average check of the outlet daily.
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? Respond to guest complaints in a timely manner.
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? Work with other F&B Outlet Managers and keep them informed of F&B issues as they arise.
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? Ensure compliance with the outlet SOP's.
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? In the absence of the Assistant F&B Manager, assist with duty manager shifts.
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? Anticipate guests' needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
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What You Bring:
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? Diploma / Degree from a reputable hotel school.
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? Must have 3-5 years F&B management experience in a luxury hotel environment.
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? Excellent communication and interpersonal skills.
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? Knowledge of silverware - advantageous.
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? Good knowledge of food cost, employee scheduling and payroll - advantageous.
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? Extensive food and beverage product knowledge & working knowledge of general restaurant operations.
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? Familiar with point-of-sale computers and software.
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? Good financial understanding.
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? Good administrative and organisational skills.
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What We offer:
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? Competitive basic salary and benefits
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? Loyalty and recognition rewards programs
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? Employee Assistance & Wellness programs
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