Job Description

Job Summary Key Responsibilities:
Service Oversight

• Supervise daily F&B operations to ensure smooth and efficient service across all outlets.

• Monitor guest experience and respond promptly to complaints or feedback.

• Ensure adherence to company service standards, hygiene, and presentation guidelines.

• Assist with opening and closing procedures, ensuring readiness and cleanliness.

Team Leadership

• Lead by example and support staff during busy service periods.

• Help train, mentor, and guide new and existing staff in service techniques and policies.

• Allocate duties, set shift rosters, and ensure appropriate staffing levels.

• Promote teamwork and a positive working environment.

Guest Relations

• Greet and interact with guests to ensure satisfaction and gather feedback.

• Handle guest requests, special occasions, and dietary requirements efficiently.

• Coordinate with the kitchen and bar teams to ensure seamless service.

Operational Duties

• Ensure the availability of necessary equipment and supplies for service.

• Monitor stock levels and communicate replenishment needs to management.

• Conduct pre-shift briefings and relay important information or updates.

• Support execution of events, conferences, and banquets as required.

Compliance & Safety

• Ensure compliance with all food safety, hygiene, and health regulations.

• Report any incidents, hazards, or maintenance issues to the appropriate departments.

• Uphold cleanliness and organization in all food and beverage service areas.

Administrative Support

• Assist with inventory counts, stock control, and order placement.

• Complete necessary shift reports and handovers for incoming teams.

• Maintain accurate records of breakages, guest issues, and incidents.

Qualifications:

• Diploma or certificate in Hospitality or Food and Beverage Management preferred.

• Minimum 2 years of experience in a food and beverage role, with 1 year in a supervisory capacity.

• Strong leadership, problem-solving, and interpersonal skills.

• Excellent customer service orientation.

• Familiarity with POS systems and restaurant service standards.

• Ability to work flexible hours, including weekends and holidays.

Morea House
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