Job Description

Job Summary The Food and Beverage Manager is responsible for consistently meeting and exceeding customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency. Ensure continual improvement in guest and employee satisfaction. The ideal candidate will have a proven track record in the club and/or estate industry and will be expected to plan, direct and oversee the overall operations of the clubhouse restaurant and related services, including administration for exceptional guest experiences. Manage FOH staff and restaurant services & functions through meticulously looking after guests and operations promptly and efficiently, resolving any problems, queries or deviation from normal operations for clients and staff. Key Responsibilities : Management of customer relationships and service delivery. Front of house service management. Teamwork with all important role-players and HODs. Stock and cost management. Staff management. Planning of service offerings, engaging service providers and client relations. In conjunction with the BOH and Events teams, plan and execute all events. Key Requirements : Genuinely enjoy interacting with people and have a passion for hospitality and outstanding service. Excellent organisational skills & attention to detail. Enjoy multitasking, problem-solving and taking initiative with a smile. Positive, high-energy, professional attitude and an ability to prioritise under pressure. Effective teamwork & communication skills to respectfully manage any challenging situations that might arise, particularly focusing on interacting with returning customers. Neat, honest & reliable. Minimum five (5) years of experience in the hospitality industry. Minimum three (3) years of experience in a supervisory or management role. Flexible shifts [ night + daytime ] & willingness to work on weekends and public holidays, especially in peak season. Fluent in English and Afrikaans. A restaurant management/hospitality qualification will be advantageous. Good knowledge of service standards, guest relations and etiquette. Strong experience in business revenue generation and budget management. Strong staff management experience. The ideal candidate should reside in the greater Cape Town basin. No criminal Record.
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